Retail Insights Manager (Sales Engineer)

SPS Commerce Inc; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Commission

Comprehensive benefits

Hybrid/Remote work options

Job summary

SPS Commerce Inc. is seeking a Retail Insights Manager (Sales Engineer) to serve as the customer-facing SME on deductions, chargebacks, and compliance.

You’ll work with Account Executives and Account Managers, leading demos and data presentations to translate retailer knowledge into compelling business cases. The role is highly external and sales-facing, with hybrid or remote work options in the United States, and a salary range of $79,900–$119,900 USD plus commission.

Qualifications

• Bachelor’s degree or equivalent with 2+ years in supplier side deductions/chargebacks.
• Experience in B2B SaaS, retail, or supply chain environments preferred.
• Deep retailer knowledge across major retailers is expected.

Responsibilities

• Lead technical demos and data presentations across the full sales cycle.
• Translate retailer insights into compelling ROI stories for CFO-level stakeholders.
• Collaborate with Account Executives to advance deals and close revenue.
• Serve as SME on deduction codes, compliance programs, and root-cause analysis.
• Deliver webinars and enablement content to support Revenue Recovery.

Skills

Retail deductions expertise

Sales-facing communication

Data presentation

ROI storytelling

Excel

Education

Bachelor's degree

Tools

Power BI

Tableau

Salesforce

Job description

Description: SPS Commerce is a leading provider of cloud‑based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!

Position Summary: As a Retail Insights Manager (Sales Engineer), you’ll be the customer‑facing subject matter expert on retail deductions, chargebacks, and compliance — the person suppliers trust in the room. Partnering side by side with Account Executives and Account Managers, you’ll co‑pilot deals from first demo through close, translating deep retailer knowledge into clear, compelling business cases that help suppliers protect revenue and recover deductions. This is a highly external, sales‑facing role: you’ll spend the majority of your time on demos, discovery, and data presentations, acting as the technical account leader who speaks to the platform, interprets audit findings, and builds the ROI story. You came up on the supplier side managing deductions and compliance — now you’ll bring that expertise to the table for suppliers who were once in your shoes. If you thrive on meeting new people, thinking on your feet, and turning complex retail data into a story that closes business, this role puts you at the heart of how SPS Revenue Recovery drives growth for suppliers.

What You’ll Do

• Sales‑cycle co‑pilot: Partner with Account Executives and Account Managers as the technical expert across the full deal cycle — first call, discovery, demo, data presentation, and contract negotiation — owning the deductions and retailer expertise the salesperson can’t carry alone.
• Product demos & presentations: Present and demo the SPS Revenue Recovery platform to prospects ranging from Fortune 100 suppliers to small businesses, showing deep retailer knowledge and answering questions with command and credibility.
• Data presentation & business case: Interpret audit and deduction analysis, pull out the insights that matter, and build the ROI and value story — then deliver it clearly to stakeholders up to and including CFO‑level decision‑makers.
• Deal strategy: Prep with reps on huddles and prep calls, strategize on messaging and outreach voice, and proactively push deals forward — weighing in on what’s best for the deal at any given moment.
• Retailer subject matter expertise: Serve as the go‑to SME on deduction codes, compliance programs, and root‑cause analysis across multiple retailers — Walmart, Amazon, Target and beyond (CVS, Walgreens, Kohl’s, Home Depot, Lowe’s, UNFI, and others we support).
• Cross‑functional partnership – Marketing, Product Customer Success: Work closely with Marketing — translating the voice of the supplier, advising on feature priorities, escalating data questions, and representing the retailer domain internally and externally. Hosting webinars and lead in person‑events related to Revenue Recovery.
• Product Development: Work closely with the Revenue Recovery Product Managers to advise on feature prioritization. Sitting in on customer research calls to "translate" user feedback. Providing insights and feedback on the product based on experience. Advising on potential feature opportunities and technological advancements in the platform as an SME.
• Thought leadership & enablement: Contribute to article creation, host webinars, support events, and help build out platform functionality as an SME — elevating the team’s external voice in the revenue recovery space.
• Confidentiality & trust: Handle sensitive client and revenue data with discretion and integrity while influencing strategic decisions across teams.
• Perform other duties as assigned.

What You’ll Bring

• Proven Experience: Bachelor’s degree plus 2+ years of relevant experience (or equivalent education and work experience), ideally on the supplier side managing deductions, chargebacks, and retailer compliance — within a B2B SaaS, CPG, retail, or supply chain environment.
• Multi‑Retailer Knowledge (must‑have): Deep, hands‑on expertise across at least two of the big three — Walmart, Target, and Amazon — with Amazon strongly preferred. Amazon‑only is not sufficient; this role requires breadth across multiple retailers, as you’ll be expected to be the expert on any retailer a supplier brings to the table.
• Revenue Recovery Expertise: Expert‑level understanding of the retailer deductions space — deduction codes, compliance programs, root‑cause efforts, and how it all impacts suppliers’ day‑to‑day operations, including EDI and how supplier operations work.
• External & Sales‑Facing Command: Comfortable and confident presenting to new people you’ve never met — from analysts to CFOs — and speaking to ROI on high‑value contracts. Able to step into and out of complex supply chain sales cycles with high impact and credibility.
• Clear, Confident Communicator: Clear, concise, and confident verbal, non‑verbal, and written communication — including altering vocal tone and inflection, active listening, and writing relevant, engaging content. No wallflowers: you jump in when the moment strikes.
• Tech‑Savvy: Proficient in Microsoft Excel and Office Suite (advanced Excel — pivot tables, formulas — a plus).
• Multitasking Under Pressure: Able to juggle multiple demos, presentations, and requests in a single day in a fast‑paced, ever‑changing environment where the calendar is rarely your own — prioritizing quickly and setting boundaries with reps.
• Self‑Driven & Collaborative: Proactive, high‑ownership, and able to work autonomously with minimal supervision, while collaborating closely and communicating well over Slack and Zoom with a distributed team.

Preferred Qualifications

• Knowledge of additional retailers we support (CVS, Walgreens, Kohl’s, Home Depot, Lowe’s, UNFI, and others).
• Power BI and/or Tableau experience.
• CRM tools (Salesforce) experience.
• Familiarity with AI tools (e.g., Claude) to support analysis, decks, and process efficiency.
• Mid‑level ERP knowledge (most integrations involve pre‑built adapters).
• Prior CPG, retail, supply chain, or SPS Commerce / SupplyPike experience.

Where You’ll Work

This role is either hybrid out of one of our offices in Minneapolis, MN, Rogers, AR or open to remote. We Succeed Together through in‑person collaboration, balanced with remote work to provide flexibility.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee’s compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: $79,900.00–$119,900.00USD, plus commission. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well‑being, and financial security. Benefits are country‑specific and aligned with local laws and market practices.

Commitment to our Employees

We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Welcome to SPS Commerce

Welcome to SPS Commerce — where innovation meets impact. As the world’s largest retail network, we empower over 46,000 customers across diverse industries with cutting‑edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best. At SPS, we believe every employee plays a vital role in our mission. Whether you’re in Business Support, Customer Success, Sales or Technology your work drives real impact. We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We’re all about innovation, collaboration, and growth — and we’re just getting started.

Why SPS Commerce?

Impactful Work: Be part of a tech‑driven, market‑focused company that simplifies complex processes and helps products reach customers faster.

Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here.

Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions.

Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren’t just grown — they’re made.