Retail Implementation Specialist

Snatch UP Jobs; Chicago (IL); Remote; USD 150,000 - 200,000; Full time

Job summary

Snatch UP Jobs is seeking a Retail Implementation Specialist to lead complex, customer-facing transformation projects across North America. This remote, US-based role requires travel of 30%+ across the US and Canada, and hands-on leadership from discovery to go-live in fashion and apparel retail software deployments.

You will own project plans, coordinate with product and technical teams, run workshops with customers, and manage multiple active engagements as a senior IC.

Qualifications

• Hands-on experience in fashion and apparel retail lifecycle.
• Delivery of retail technology implementations at customer sites.
• Ability to drive complex projects with limited team.

Responsibilities

• Lead retail software implementations from discovery through go-live.
• Own project plans, milestones, risks and issue resolution across multiple projects.
• Lead workshops and delivery reviews with customers.

Skills

Retail software implementations

Customer-facing delivery

Travel readiness

Job description

A company in the field of retail technology is hiring a Retail Implementation Specialist to lead complex, customer-facing transformation projects across North America. This is a hands-on individual contributor role, remote, US-based, with 30%+ travel across the US and Canada.

What you will do

• Lead retail software implementations from discovery and scope through testing, customer acceptance and go-live.
• Own project plans, milestones, dependencies, risks and issue resolution across several active customer projects.
• Turn fashion and apparel retail requirements into practical solutions with product and technical teams.
• Lead customer workshops, executive conversations and delivery reviews with clarity and confidence.
• Support discovery, demonstrations and solution scoping during pre-sales.

What you bring

• Deep, hands-on experience in fashion and apparel retail, including planning, merchandising, allocation, replenishment or inventory optimisation.
• A record of personally delivering retail technology implementations at customer sites.
• Strong delivery judgment, customer presence and the ability to move complex projects forward without a large team.
• Experience managing competing priorities across multiple projects and ongoing customer relationships.
• Comfort working in a senior individual contributor role and travelling regularly.

US-based location. Base salary is expected to be $150,000-$200,000, with flexibility for exceptional experience.