Retail Hourly Clerk

Kroger; Lexington (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger in Lexington, Virginia, is seeking a cashier/checker to deliver outstanding customer service at the checkout. You will greet customers, process transactions, and help maintain a clean, safe store environment while following company policies and safety guidelines.

The role requires strong numerical skills, reliable communication, and the ability to work in a fast-paced setting. Flexibility with shifts and a customer-focused attitude are valued.

Qualifications

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Greet, engage and assist customers at the check lane.
• Process transactions quickly, accurately, and efficiently.
• Operate the POS system and handle tender types per policy (cash, checks, credit/debit, SNAP EBT, WIC, coupons).
• Adhere to cash handling and loss-prevention guidelines.
• Follow policies for restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies and follow coupon/postage/gift card procedures.
• Maintain food safety and store safety procedures; inspect equipment and report issues.

Skills

Customer service

Effective communication

Basic math

Tools

POS system

Job description

Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Essential Job Functions

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicant’s qualifications and our organizational priorities.