Retail Hourly Clerk

Kroger - Virginia; Lexington (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger - Virginia is seeking a friendly cashier/checker to deliver outstanding service and maintain a safe, clean environment. You will greet customers, assist with product questions and ensure a smooth checkout experience at the lane.

Responsibilities include processing transactions accurately, operating the POS system, handling various tender types, and adhering to cash controls and store policies to prevent losses while delivering great service.

Qualifications

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Greet, engage and assist customers to create a positive shopping experience.
• Process customer transactions quickly, accurately and efficiently at the check lane.
• Operate the Point of Sale (POS) system and handle cash, checks, credit/debit, and other tender types per policy.

Skills

Customer service

Effective communication

Basic math

Job description

Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Essential Job Functions

• Cashier/Checker is responsible for being visible and actively greeting, engaging and assisting customers.
• Cashiers process customer transactions through the check lane quickly, accurately, and efficiently.
• Checkers understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Checker needs to understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Cashier needs to understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, DVDs)
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications

• Customer service experience.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).