Retail Golf Services Associate

PGA TOUR Superstore; Knoxville (TN); On-site; USD 20,664 - 23,419; Full time

Job summary

PGA TOUR Superstore in Knoxville is seeking a Club Services Associate to execute all Club Services (re-gripping, re-shafting, loft and lie adjustments) and front-end operations. You will maintain premier merchandise presentation and diagnose club issues, documenting orders to support inventory and customer experience.

The role requires strong communication, basic computer skills, and the ability to stand for long periods and lift up to 30 lb.

Qualifications

• Strong listening and interpersonal skills for customer interactions.
• Basic computer skills and familiarity with Microsoft Office.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent required.
• 2+ years in retail materials handling, club repair or similar preferred.
• Must be able to stand for extended periods and lift up to 30 lb.
• Flexible availability including nights, weekends and holidays.
• Ability to learn business acumen quickly with training.
• Demonstrate strong self-accountability and proactive drive for results.

Responsibilities

• Engage with each customer to provide world-class service.
• Perform Club Services such as re-gripping, re-shafting, loft and lie adjustments.
• Handle Front-End operations like returns, exchanges, gift cards, and promotions.
• Maintain premier merchandise presence to drive sales and customer experience.
• Ensure Club Services and Front-End areas and equipment are maintained and operational.
• Provide clear communication of repair options, costs, and timelines.

Skills

Communication

Computer skills

Organization

Experience in retail

Flexible schedule

Accountability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest‑growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Compensation

15.00 - 17.00 USD hourly

Position Summary

Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re‑gripping, re‑shafting, loft and lie adjustments, and front‑end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and customer experience, ensuring all areas are operational and well‑kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.

Key Responsibilities

• Engage with every customer encountered and offer world‑class service by leveraging PGATSS Service behaviors, focusing on building lasting relationships that keep the customer coming back.
• Execute all Club Services such as re‑gripping, re‑shafting, loft & Lie measurements/adjustments, etc.
• Execute all Front‑End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front‑End and Services merchandise presence at a premiere stock and visual level to drive sales and the customer experience.
• Ensure all Club Services and Front‑End areas, equipment, and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the Club Services Desk and surrounding area in a clean, professional presentation at all times.
• Provide exceptional customer service by communicating repair options, costs, and timelines clearly to customers.
• Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed for customer reference through the Golf & Tennis Services App.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience for our customers.

Qualifications and Skills Required

• Communication: Must have strong listening and interpersonal skills, good verbal and written communication skills, and be able to communicate cross‑functionally.
• Computer: Must possess basic computer skills with working knowledge of Microsoft Office Suite.
• Organization: Must be able to organize multiple priorities to meet deadlines and objectives.
• Education: Must possess a high school diploma or equivalent.
• Experience: Must have 2+ years in retail materials handling, club repair or similar experience preferred.
• Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb box overhead.
• Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen: Must be able to learn business acumen quickly with appropriate training.
• Accountability: Must demonstrate strong self‑accountability and proactive drive for results.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Compliance

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.