Retail Golf Services Associate

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Fairfax (VA); On-site; USD 21,000 - 23,000; Full time

Job summary

PGA TOUR Superstore is seeking a Club Services Associate to join our team in Fairfax. You will execute all Club Services including re-gripping, re-shafting, and loft/lie adjustments, while also handling front-end operations such as returns, exchanges, and promotions.

Maintain premier merchandise presentation and provide exceptional customer experiences. You will assess and diagnose club issues, communicate repair options and timelines, document service orders, and support inventory management

Qualifications

• Strong listening and interpersonal skills; cross-functional communication.
• Basic computer skills including Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.

Responsibilities

• Execute all Club Services: re-gripping, re-shafting, loft and lie measurements/adjustments.
• Handle front-end operations: returns, exchanges, gift cards, promotions, etc.
• Maintain premier merchandising presentation and store cleanliness to drive sales and customer experience.
• Explain repair options, costs, and timelines clearly to customers.
• Document repair orders and track progress for inventory management.

Skills

Communication

Computer skills

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

15.00 - 17.00 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, a Club Services Associate will execute all Club Services, including re-gripping, re-shafting, loft and lie adjustments, and front-end operations like returns, exchanges, and promotions. They will maintain a premier merchandise presentation to enhance sales and Customer experience, ensuring all areas are operational and well-kept. Additionally, they will assess and diagnose club issues, provide clear communication about repair options, and document service orders accurately to support inventory management, all while fostering a culture of safety and ethical conduct.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Executing all Club Services such as Re-gripping, Re-shafting, Loft & Lie measurements / adjustments, etc.
• Executing all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Club Services and Front-End areas, equipment, and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintaining the Club Services Desk and surrounding area in a clean, professional presentation at all times.
• Provide exceptional Customer service by communicating repair options, costs, and timelines clearly to Customers.
• Assess and diagnose issues with golf clubs, including shafts, grips, and heads to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed for Customer reference through the Golf & Tennis Services App.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required

• Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
• Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: 2+ years in retail materials handling, club repair or similar experience preferred.

Working Conditions and Physical Demands

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

Ability to quickly learn business acumen with appropriate training.

Accountability

Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best! Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the art technology delivering game-changing opportunities at every turn. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre‑owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options.

For more information, visit: PGA TOUR Superstore