Retail Golf Equipment Sales Associate

Dick's Sporting Goods; Warwick (RI); On-site; USD 32,000 - 45,000; Full time

Job summary

DICK'S Sporting Goods is seeking a qualified individual to enhance customer experience in the golf services area at their Warwick, RI location. The role focuses on providing exceptional service to athletes, guiding them in product selection, and supporting sales through educational initiatives. Preferred qualifications include experience in the golf industry and golf fittings. A passion for customer service and teamwork is essential to fostering an inclusive environment.

Qualifications

• Previous experience in the golf industry is preferred.
• Experience with golf fittings is a strong advantage.
• Education in the golf field is a plus.

Responsibilities

• Establish relationships with customers and provide assistance.
• Support store services sales through education and recommendations.
• Assist in achieving store goals regarding sales and presentation standards.

Skills

Golf industry experience

Golf fitting experience

Customer focus

Decision-making abilities

Education

Associate’s degree or technical diploma in the golf industry

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

ROLE RESPONSIBILITIES

SERVICES

• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
• Aides athletes by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
• Ensures each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions, and resulting in dramatically improved performance.
• Demonstrates knowledge of all vendors equipment including heads, shafts, and grips.
• Supports store services sales by educating the customer on the benefits of club fittings and club repair services available.
• Makes equipment and accessory recommendations tailored to the customer.

OPERATIONS

• Assists in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
• Participates in merchandise sets, replenishment and recovery processes, pricing and signing execution, to ensure that established presentation standards are met and maintained.
• Increases store revenue and profitability through a proven process.

OTHER RESPONSIBILITIES

• Promotes Company programs including but not limited to ScoreCard loyalty, product warranty, private label credit card enrollment, etc.
• Adheres to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintains confidentiality of all Company information.
• Maintains and participates in all recovery and cleanliness standards.
• Creates an inclusive in‑store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Takes an all‑hands‑on‑deck approach to support the team.

TEAMMATE TRAITS

• Ensures accountability.
• Customer‑focus.
• Collaborative.
• Instills trust.
• Decision‑quality / decision‑making abilities.
• Action‑oriented.

QUALIFICATIONS

• Golf industry experience preferred.
• Golf fitting experience preferred.
• Associate’s degree or technical diploma in the golf industry preferred.