Retail Golf Club Tech

DICK'S SPORTING GOODS; Columbia (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join DICK'S Sporting Goods as a Golf Services Teammate, where you will enhance customer experiences through expert club repairs and personalized service. This role involves managing customer workflows and maintaining service standards in a vibrant retail environment. If you thrive in a team-oriented setting and are passionate about sports, this opportunity is for you.

Qualifications

• Ability to stand or walk for extended periods (up to 4 hours).
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. occasionally.
• Ability to perform repetitive motions for short periods (up to 2 hours).

Responsibilities

• Performs golf club repairs including re-gripping and loft adjustments.
• Provides product and service recommendations based on customer needs.
• Delivers high-level customer service within the golf area.

Skills

Customer focus

Collaboration

Accountability

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, and the ability to prioritize and efficiently execute operational processes.

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications using club fitting equipment.
• Provides product and service recommendations based on customer needs.
• Manages workflow for all customer services, establishing turnaround times to meet customer expectations.
• Promotes company programs such as Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Tracks and manages golf service supply inventory accurately.
• Completes, organizes, and stores customer work orders.
• Delivers high-level customer service within the golf area.
• Ensures merchandise presentation standards are met, maintaining proper inventory levels and daily standards.
• Participates in recovery and cleanliness standards.
• Follows safety, loss prevention, and operational policies, maintaining confidentiality of company information.
• Supports team efforts across the store as needed.
• Performs additional tasks as assigned by management.

TEAMMATE TRAITS:

We look for teammates who demonstrate accountability, customer focus, collaboration, trustworthiness, decision-making ability, and action orientation.

QUALIFICATIONS:

• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
• Ability to stand or walk for extended periods (up to 4 hours).
• Ability to perform repetitive motions for short periods (up to 2 hours).

Targeted Pay Range: $16.00 - $23.00. Starting pay may vary based on location, experience, and position. The actual hourly rate will meet or exceed the applicable minimum wage. For more benefits information, visit www.benefityourliferesources.com.