Retail General Manager - SOHO

POP MART Americas Inc.; New York (NY); In loco; USD 115.000 - 130.000; Tempo pieno

Descrizione del lavoro

POP MART Americas Inc. is seeking a General Manager to lead a flagship store in New York, driving sales, delivering exceptional customer experiences, and upholding top brand standards.

You will coach a team of managers and associates, ensure staffing and compliance, and push for continuous improvement in operations, merchandising, and profit. A strong track record in high-volume retail and people leadership is essential.

Competenze

• 4+ years of progressive retail leadership experience in a flagship environment.
• Proven success in leading teams to meet or exceed sales and operational goals.
• Strong communication, decision-making, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.
• Preferred: Bachelor's degree in Business, Retail Management, or a related field.
• Experience with new store openings or multi-unit responsibility.
• Experience with in a flagship or model store location.

Mansioni

• Lead, coach, and develop a high-performing management and sales team.
• Drive employee engagement and retention through feedback, recognition, and development plans.
• Ensure proper staffing levels and succession planning.
• Create development plans for team members and foster an inclusive environment.
• Conduct regular performance reviews and coaching sessions.
• Achieve store sales targets and KPIs and ensure exceptional customer service.
• Monitor customer feedback and implement service improvements.
• Oversee daily store operations, merchandising, and inventory controls.
• Review reports to uncover growth opportunities and improve processes.
• Manage labor budgets and controllable expenses with foresight.
• Promote the brand’s mission, values, and visual standards.

Conoscenze

Retail leadership

Flagship store experience

Team leadership

Sales target achievement

Customer service

Communication skills

MS Office

Formazione

Bachelor’s degree in Business or related field

Strumenti

POS systems

Workforce management tools

Microsoft Office

Descrizione del lavoro

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Job Overview

The General Manager is the visionary leader driving our store to new heights — achieving sales goals, delivering exceptional customer experience, and maintaining the highest brand standards. You’ll lead a talented team of managers and associates, inspiring them to perform at their best while fostering a culture that’s high-energy, inclusive, and results-driven. With a passion for people and a sharp focus on business performance, you’ll transform the store into a destination where customers love to shop and employees love to work.

Key Responsibilities

Leadership & People Development

• Lead, coach, and develop a high-performing management and sales team.
• Drive employee engagement and retention through consistent feedback, recognition, and development plans.
• Ensure proper staffing levels and succession planning aligned with business needs.
• Create development plans for team members, ensuring readiness for future roles while fostering an inclusive and collaborative work environment.
• Conduct regular performance reviews, 1:1s, and coaching sessions.

Sales & Customer Experience

• Achieve store sales targets and KPIs.
• Ensure outstanding customer service and resolve escalated issues as needed.
• Monitor customer feedback and implement strategies to improve service and satisfaction.

Operational Excellence

• Establish clear daily, weekly, and monthly sales targets and KPIs, inspiring and coaching the team to not only meet but exceed them.
• Ensure compliance with all company policies and safety procedures, as well as state/federal labor laws (including rest/break compliance, predictive scheduling where applicable).
• Lead all aspects of daily store operations, guiding team leaders, ensuring flawless visual merchandising execution, and maintaining precise inventory control.
• Review business reports and operational metrics to uncover growth opportunities, streamline processes, and elevate overall performance.

Financial Accountability

• Manage labor budgets, payroll, and controllable expenses with efficiency and foresight.
• Maximize profitability through effective scheduling, labor management, and loss prevention strategies.

Brand & Culture Stewardship

• Champion the brand’s mission, values, and visual standards throughout the store as well as a people first, customer obsessed culture experience.
• Promote a culture of belonging, creativity, and innovation in the workplace.

Qualifications

• 4+ years of progressive retail leadership experience in a flagship environment, with a proven track record in driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
• Proven success in leading teams to meet or exceed sales and operational goals.
• Strong communication, decision-making, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.
• Preferred: Bachelor’s degree in Business, Retail Management, or a related field.
• Experience with new store openings or multi-unit responsibility.
• Experience with in a flagship or model store location.

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.

POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Pay Range Details

The base salary range for this position is $115,000 - $130,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job‑related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company's incentive compensation program.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.