Retail Department Manager - SoHo (NYC)

POP MART; New York (NY); On-site; USD 85,000 - 100,000; Full time

Job summary

POP MART in New York City is seeking a Retail Department Manager for a flagship store. You will oversee daily operations, elevate customer experience, and drive department-level sales while guiding Brand Associates and coordinating training. This role reports to the General Manager.

The ideal candidate brings strong retail leadership, a track record of team development, and the ability to operate in a fast-paced environment. Evening, weekend, and holiday shifts are required.

Qualifications

• Strong retail industry knowledge and customer experience skills.
• Experience leading teams in high-volume flagship stores.
• High ethical standards, integrity, and professionalism.

Responsibilities

• Lead and develop Brand Associates to meet sales, service, and operational standards.
• Assist in hiring, onboarding, performance feedback, and corrective action with the General Manager.
• Maintain a welcoming store environment and champion the POP MART brand.
• Drive store sales through product knowledge and team performance.
• Coordinate visual merchandising and inventory activities as assigned.

Skills

Retail leadership

Customer experience

Operational leadership

Education

High School Diploma

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Position: Retail Department Manager

Location: SoHo ( NYC)

Department: Retail

Salary: $85,000 - $100,000

Job Overview

We are seeking an experienced Department Manager to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department-level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor.

This role requires exceptional attention to detail, strong operational acumen, and the ability to guide and motivate a team in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager.

What You Will Achieve

Team Leadership & Customer Experience

• Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards
• Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager
• Set clear expectations, provide coaching, and drive a positive and inclusive team culture
• Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence
• Maintain a welcoming, safe, and engaging store environment for customers and employees
• Champion company brand image, values, and culture in both team behavior and store presentation

Sales Performance & Store Operations

• Drive departmental sales results through product knowledge, customer engagement, and team performance
• Achieve key sales metrics including conversion, UPT, ATV, and department-specific sales targets
• Support Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement.
• Identify opportunities for operational improvement and share insights with the General Manager
• Support POP MART marketing events including in-store activations, new drops, pop-ups, conventions, and NSO execution

Visual Merchandising OR Inventory Management (based on flagship assignment)

Visual Merchandising Focus

• Execute visual and marketing directives and attend weekly planning calls
• Install marketing materials, decals, props, and new merchandising planograms
• Remerchandise floor areas based on sell-through and product performance
• Partner closely with operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness.
• Ensure all visual standards align with brand guidelines, product storytelling, and flagship expectations

Inventory Management Focus

• Oversee back-of-house organization, inventory accuracy, and product flow
• Manage receiving, transfers, cycle counts, and quarterly audits
• Partner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards.
• Partner with inventory leadership to maintain accurate BOH and warehouse stock levels
• Ensure stockroom operates efficiently within flagship standards

Cross-Functional Support

• Partner with General Manager on all operational processes and communication flow
• Support RoboShop business tasks in coordination with designated store personnel
• Ensure alignment with company policy, safety procedures, and operational SOPs
• Work flexible hours including nights, weekends, and holidays to meet flagship business needs

Qualifications

• Strong retail industry knowledge, customer experience skills, and operational leadership
• Confident engaging customers and leading a team in a fast-paced environment
• Minimum 3+ years of retail leadership experience required (flagship or high-volume preferred)
• Strong ethics, integrity, and professionalism
• Ability to work with minimal supervision in a dynamic, evolving business
• Experience using data and metrics to inform decisions and drive solutions
• Ability to quickly adapt to new directives, standardization, and operational changes
• High School Diploma required; must be 18+

_ *The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. _

Physical Requirements

• Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
• Ability to stand and walk for extended periods throughout scheduled shifts.
• Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
• Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
• Ability to work in varying temperature conditions, including stockrooms and receiving areas.
• Manual dexterity to safely operate standard stockroom equipment and tools.
• Ability to multitask and respond effectively in a fast-paced retail environment.

Pay Range Details

The base salary range for this position is $85,000 - $100,000 annually. This range is provided in accordance with applicable state and local pay transparency laws and may vary based on geographic location. Individual compensation will be determined based on factors including job-related knowledge, skills, experience, and qualifications. This position may also be eligible to participate in the Company’s incentive compensation program.

Equal Employment Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect. We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.

Reasonable Accommodation

Applicants who require a reasonable accommodation during the application or hiring process may request assistance by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The qualifications, skills, abilities, and physical demands described in this job posting are representative of those required to perform the essential functions of the position. Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.

#LI-ML1

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.