Retail General Manager Los Gatos

Stores; Los Gatos (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) and more

Job summary

Office Depot OfficeMax is seeking a General Manager to drive sales, services, and profitability at the store level. You will own staff training, succession planning, and in-store events with SMBs to boost customer relations and brand visibility.

You will lead hiring, merchandising, operations, and corporate standards while fostering an inclusive, safe, and engaging work environment.

Qualifications

• Requires high school diploma or equivalent; bachelor's degree preferred.
• 2–4 years of management experience or equivalent skills from an internal development program.
• Strong business acumen and sound judgment with proven people-management abilities.
• Demonstrated leadership to coach, influence at all levels, work independently and in a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution in a fast-changing environment.
• Proficient with computers, job-related technology, and POS systems.

Responsibilities

• Grow total sales and services within the location.
• Own Sales, Services, Operations Profit, and Customer/Community relationships.
• Drive the overall customer experience and sales service culture.
• Lead, motivate, and inspire associates; provide coaching and feedback.
• Hire, merchandising, and execution of store standards; resolve associate and customer concerns.
• Engage with the local community and host in-store events with SMBs to build relationships and loyalty.

Skills

Leadership

Coaching

People management

Communication

Planning & execution

Strategic thinking

Team collaboration

Technology proficiency

Education

High school diploma or equivalent

Bachelor’s degree in Business, Marketing, Retail Management, or related field preferred

Tools

POS systems

Job description

At Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Qualifications & Requirements:

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred
• 2–4 years of management experience, or equivalent skills gained through an internal development program
• Strong business acumen and sound judgment with proven people-management abilities
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels, while working both independently and as part of a team
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment
• Proficient with computers, job-related technology, and POS systems for accessing and processing information and merchandise

About The ODPGroup:The ODPGroup, through its business entities ODP Business Solutions and Office Depot,is a leading provider of products,services, and technology solutionsthrough an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety:We are committed tomaintaininga safe and healthy work environment for ourCoworkers and our customers. AllCoworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer:The above statements are intended to describe the general nature and level of work being performed byCoworkersassigned to this classification and are not intended to be a complete list of all responsibilities, duties and skillsrequired ofCoworkersso classified. Other duties may be assigned.

Pay, Benefits & Work Schedule:The company offers competitive salaries, a benefits package, which includes a401(k) and more, along with plenty of opportunities to move and grow within our organization!You may be eligible toparticipatein an incentive program, paidin accordance withthe IncentivePlanterms and conditions.

Equal Employment Opportunity:The company is committed toprovidingequal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction recordspursuant totheCity & County of San Francisco Fair Chance Ordinance.

Application Deadline:The job posting will remain open for a minimum of 3 days and will expire once the position has beenfilled.