Retail General Manager Ft. Smith

Stores; Fort Smith (AR); On-site; USD 65,000 - 95,000; Full time

Job summary

Office Depot Office Max in Fort Smith, AR seeks a General Manager to own sales, services, operations profit, and customer experience. You will develop store strategies, drive traffic, and maximize profitability while leading the team and shaping a customer-first culture.

Responsibilities include recruiting and developing associates, training, coaching, succession planning, and resolving performance issues. You will partner with business units to maintain standards and foster a safe, inclusive

Qualifications

• High school diploma or equivalent; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred
• 2–4 years of management experience, or equivalent skills gained through an internal development program
• Strong business acumen and sound judgment with proven people-management abilities
• Demonstrated leadership skills with the ability to lead, coach, and influence at all levels
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment
• Proficient with computers, job-related technology, and POS systems

Responsibilities

• Grow total sales and services within the location.
• Own associate training and development, talent assessment, identifying and developing top talent, and succession planning.
• Lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; engage with the local community and host in-store events with SMBs to build client relationships and loyalty.
• Hire, merchandising, operations, and execution of store and company standards; resolve associate and customer relations concerns and partner with business partners on timely basis.
• Performance management of all associates and fostering a positive and inclusive workplace environment.
• Act as Change Champion, initiating and supporting company changes.

Skills

People management

Leadership

Communication

Strategic thinking

Team coaching

Education

Bachelor's degree in Business or related field

High school diploma

Tools

POS systems

Job description

At Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Qualifications & Requirements:

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred
• 2-4 years of management experience, or equivalent skills gained through an internal development program
• Strong business acumen and sound judgment with proven people-management abilities
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels, while working both independently and as part of a team
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment
• Proficient with computers, job-related technology, and POS systems for accessing and processing information and merchandise

About The ODPGroup:The ODPGroup, through its business entities ODP Business Solutions and Office Depot,is a leading provider of products,services, and technology solutionsthrough an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety:We are committed tomaintaininga safe and healthy work environment for ourCoworkers and our customers. AllCoworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer:The above statements are intended to describe the general nature and level of work being performed byCoworkersassigned to this classification and are not intended to be a complete list of all responsibilities, duties and skillsrequired ofCoworkersso classified. Other duties may be assigned.

Pay, Benefits & Work Schedule:The company offers competitive salaries, a benefits package, which includes a401(k) and more, along with plenty of opportunities to move and grow within our organization!You may be eligible toparticipatein an incentive program, paidin accordance withthe IncentivePlanterms and conditions.

Equal Employment Opportunity:The company is committed toprovidingequal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction recordspursuant totheCity & County of San Francisco Fair Chance Ordinance.

Application Deadline:

The job posting will remain open for a minimum of 3 days and will expire once the position has beenfilled.