Retail General Manager: Drive Customer Experience & Growth

Ace Hardware Corporation; Augusta (KS); On-site; USD 52,000 - 64,000; Full time

Job summary

Ace Retail Group operates Westlake Ace Hardware stores across the United States. We seek a General Manager to drive sales, profit, and customer service while managing expenses and payroll in accordance with company policies.

The role emphasizes inventory control, merchandising standards, and adherence to Westlake policies. Successful candidates will have prior retail leadership experience and a strong commitment to our Core Values.

Qualifications

• High School or GED equivalent.
• Previous retail management experience.
• Hardware experience preferred.
• Standing, walking, lifting up to 25 lbs and climbing.

Responsibilities

• Provide positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints.
• Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Skills

Retail management

Customer service

Leadership

Communication

Budgeting

Education

High School diploma or GED

Tools

Forklift operation

Job description

Ace Retail Group operates Westlake Ace Hardware stores across the United States. We seek a General Manager to drive sales, profit, and customer service while managing expenses and payroll in accordance with company policies.

The role emphasizes inventory control, merchandising standards, and adherence to Westlake policies. Successful candidates will have prior retail leadership experience and a strong commitment to our Core Values.