Retail General Manager at Tri-State

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Steubenville (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in rehabilitation services is seeking a Retail General Manager to lead daily operations at their retail store. This role is vital for ensuring exceptional customer service while managing inventory, staff, and budgeting effectively. The ideal candidate will have a strong background in retail management, with a focus on coaching and developing a diverse team. Join a mission-driven organization that supports individuals with disabilities and local veterans, and make a meaningful impact in your community. If you are passionate about retail and have the skills to drive performance, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Long Term Disability

Paid Vacation

Paid Sick Leave

Paid Holidays

403(b) with Company Match

Qualifications

• 2-3 years of retail management experience supervising 15+ employees.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Manage daily operations of the retail store including customer service and inventory control.
• Oversee staffing, training, and performance management of retail staff.

Skills

Customer Service Skills

Management Skills

Budgeting

Inventory Control

Communication Skills

Analytical Thinking

Math Skills

Coaching and Developing Staff

Education

High School Diploma or Equivalent

Some College Preferred

Tools

Computer Skills

Job description

Ohio Valley Goodwill Industries

Founded in 1916, Ohio Valley Goodwill Industries is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

Position Overview

The Retail General Manager (GM) is responsible for managing daily operations of the retail store including both the production activities and the retail selling floor. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The GM is responsible for clearly defining roles, responsibilities, and requirements for their direct reports and holding each accountable by setting specific performance expectations, providing necessary training, and giving consistent feedback.

Required Skills & Qualifications

• High school diploma or equivalent; some college preferred.
• Two to three years of previous retail progressive management experience supervising several departments and/or staff of 15 or more employees.
• Minimum of five (5) years’ experience in retail or equivalent industry.
• Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
• Full Profit + Loss ownership.
• Proficiency in setting and managing schedules for store staff.
• Ability to communicate effectively in English, both orally and in writing.
• Math and computer skills required.
• Broad knowledge of the thrift and resale industry and ability to react competitively.
• Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
• Ability to perform the same functions that direct reports perform.
• Ability to complete necessary paperwork and reports in a timely and efficient manner.
• Ability to exercise good judgment in handling day-to-day situations.
• Ability to work a flexible schedule to include opening and closing shifts and extended hours during peak business.
• May be required to work at other locations.

Supervisory Responsibility

This position has supervisory responsibilities over the retail staff including the Retail Assistant Manager, Retail Supervisor, Merchandise Processors, and Sales Associates.

Role and Responsibilities

• Responsible for the overall operation of the retail store, including store opening and closing procedures.
• Oversee all production levels and quality of merchandise to the sales floor to optimize revenue generation.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth and effective flow of donations adhering to all published standards, security, safety, and State laws.
• Maintain staffing levels while attaining budgeted payroll, including employment hiring, training, and managing store employees in accordance with Goodwill policies.
• Oversee volunteers and/or temporary labor working in store as needed.
• Perform all requested reporting requirements on a timely basis including but not limited to surveys, production reports, and sales reports.
• Review and analyze profit and loss statements and adjust store operations according to data.
• Ensure that daily banking requirements are met.
• Set and manage schedules for store staff to meet store needs.
• Manage time and attendance through the Company timekeeping program and submit payroll according to established deadlines.
• Maintain effective email, phone, and face-to-face communication with all divisions and other stores.
• Create an atmosphere of ongoing exceptional customer service for both internal and external customers, serving as point of resolution for customer complaints and grievances.
• Comply with and enforce organizational policies and standards.
• Strive to reduce store turnover through proper training, selection, and motivation of store team.
• Other duties as assigned.

Physical Requirements

• Ability to work in both a climate-controlled and non-climate-controlled environment.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to lift and carry 35 pounds with or without a reasonable accommodation.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to perform computer-based work frequently.

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance, Short Term Disability, Long Term Disability
• Paid Vacation and Sick Leave
• Paid Holidays
• 403(b) with company match
• Employee Assistance Program

Application Process

If you’re looking for a rewarding, fulfilling experience, please join our team! Please complete the application and attach a resume with detailed work experience. Incomplete applications will not be considered for the position.

This position is for the West Side of Cincinnati Stores.

EEO Employer/Vet/Disabled