Retail General Manager

Love's Travel Stops & Country Stores Inc.; Lodi (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Company funded tuition assistance

Paid time off

401(k) match up to 5%

Medical/Dental/Vision insurance after

Competitive pay

Career development

Quarterly bonus program

Hiring immediately

Profit sharing

Job summary

Love’s Travel Stops & Country Stores Inc. in California's high-volume retail environment is seeking a Retail General Manager to lead Operations Managers and Assistant Managers, ensuring superb customer service and efficient operations.

You will drive sales through strong merchandising, staffing, and process optimization, while developing a team and monitoring P&L performance to maximize profitability.

Qualifications

• 3+ years in retail/restaurant/travel stop or c-store management.
• 3+ years managing operations with annual sales > $2M.
• 3+ years guiding budgets and P&L statements.
• 3+ years supervising and training 10+ employees.

Responsibilities

• Ensure a safe, clean, well-maintained location with strong service.
• Drive sales through efficient ordering, stocking, inventory, and waste management.
• Oversee task execution, safety, scheduling, cash integrity, and HR support.
• Train and develop staff to meet customer service goals.
• Understand financial reporting and act on profit and loss insights.
• Address customer feedback to improve experience.

Skills

Excellent communication

Organizational skills

Customer service focus

Physical ability to lift 50+ lbs

Tools

Microsoft Office

Job description

Benefits:

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% match up to 5%
• Medical/Dental/Vision Insurance after 30-days
• Competitive Pay
• Career Development
• Quarterly Bonus Program
• Hiring Immediately
• Profit Sharing - Love’s Shares

Welcome to Love’s!

The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center. You will lead staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. With opportunity as our greatest benefit and a dynamic team environment, this role is ideal for individuals passionate about the retail industry and ready to make a difference.

Job Functions:

• Ensure a safe, clean, and well-maintained location interms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
• Work alongside team members to train and develop in order to maximize customer service expectations.
• Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
• Addressing customer feedback and working to improve the overall experience.

Experience:

• 3+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
• 3+ years’ experience managing operations with annual sales volume of $2+ million
• 3+ years’ experience deciphering and impacting budgets and P&L statements
• 3+ years’ experience supervising and training 10+ employees

Skills and Demands:

• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities with attention to detail.
• Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
• Frequent lifting/moving of items over 50 pounds or more.
• Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.

Our Culture:

Come see why Love’s Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love’s Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.