Retail General Manager

Compass Group USA; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Retirement Plan

Paid Time Off

Flexible Spending Accounts (FSAs)

Job summary

Bon Appétit Management Company is seeking an energetic Retail Manager to lead daily operations of multiple campus retail dining locations. You will drive guest satisfaction, operational excellence, and financial performance while developing teams and upholding safety and culinary standards.

The role emphasizes a service-driven mindset, strong leadership, and ability to manage complex POS systems, scheduling, and reporting in a fast-paced environment.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 3+ years of high-volume foodservice/hospitality management experience.
• Strong guest service mindset with focus on team development.
• Proficiency with POS systems and labor scheduling tools.

Responsibilities

• Oversee day-to-day operations of multiple retail dining locations, ensuring outstanding service and guest satisfaction.
• Lead and develop frontline associates and supervisors to build a high-performing team culture.
• Manage labor scheduling, staffing levels, and deployment to balance business needs and labor efficiency.
• Ensure food safety, sanitation, cleanliness, and workplace safety standards are met across locations.
• Monitor POS systems and cash handling procedures for accuracy and efficiency.
• Handle inventory controls, payroll administration, and operational reporting.
• Support recruitment, onboarding, training, performance management, and succession planning.

Skills

Food service management

Hospitality mindset

Team development

POS systems

Staffing & scheduling

Customer service

Budgeting & cost controls

Microsoft Office

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

Labor scheduling platforms

Payroll systems

Microsoft Office

Job description

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

Bon Appétit is seeking an energetic and hospitality-driven Retail Manager to lead the daily operations of our retail dining locations. This role is responsible for delivering an exceptional guest experience while driving operational excellence, financial performance, team development, and adherence to Bon Appétit's culinary and service standards.

The ideal candidate brings a positive, service-focused mindset, thrives in a fast-paced environment, and has a passion for developing teams, creating memorable guest experiences, and maintaining the highest standards of safety, cleanliness, and operational efficiency.

Key Responsibilities:

• Oversee the day-to-day operations of multiple retail dining locations, ensuring outstanding service, food quality, and guest satisfaction.
• Lead, coach, and develop frontline associates and supervisors to create a positive, engaging, and high-performing team culture.
• Manage labor scheduling, staffing levels, and daily deployment to support business needs while maintaining labor efficiency.
• Ensure all retail locations consistently meet Bon Appétit's standards for food safety, sanitation, cleanliness, and workplace safety.
• Monitor and manage complex POS systems, cash handling procedures, and retail technology platforms to ensure operational accuracy and efficiency.
• Maintain accountability for inventory controls, cash management, payroll administration, and operational reporting.
• Support recruiting, hiring, onboarding, training, performance management, and succession planning initiatives.
• Drive customer engagement and foster positive relationships with students, faculty, staff, and campus partners.
• Analyze operational and financial performance metrics, identifying opportunities to improve sales, profitability, and guest satisfaction.
• Ensure compliance with company policies, university guidelines, and all local, state, and federal regulations.
• Partner closely with culinary, catering, and campus leadership teams to support special events, promotions, and campus initiatives.
• Complete required daily, weekly, and monthly reports accurately and on time.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Food Service Management, Business, or a related field preferred; equivalent combination of education and experience will be considered.
• 3+ years of foodservice, retail, hospitality, restaurant, or café management experience in a high-volume environment.
• Strong hospitality mindset with a genuine passion for guest service and team development.
• Experience leading and motivating teams in a fast-paced, customer-focused operation.
• Proficiency with POS systems, labor scheduling platforms, payroll systems, and Microsoft Office applications.
• Demonstrated experience managing staffing, scheduling, training, and employee performance.
• Knowledge of retail operations, cash handling procedures, inventory management, and cost controls.
• Strong understanding of food safety, sanitation, and workplace safety standards.
• Excellent communication, organizational, and problem-solving skills.
• Ability to analyze financial reports, budgets, labor metrics, and operational performance data.
• Comfortable working in a dynamic environment that requires flexibility, multitasking, and attention to detail.

Ideal Experience and Characteristics:

• Positive attitude and solutions-oriented approach.
• Strong leadership presence and ability to inspire teams.
• Commitment to creating exceptional guest experiences.
• Ability to remain organized and effective in a high-volume, fast-paced environment.
• Passion for coaching, mentoring, and developing employees.
• Dedication to maintaining a safe, clean, and welcoming operation for guests and team members alike.

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Bon Appetit

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