Retail General Manager

Visionworks of America, Inc.; City of Albany (NY); On-site; USD 62,353 - 70,643; Full time

Benefits offered by this job

Vision Coverage

401(k) Savings Plan

Medical, Dental for Full Timers

Paid Time off

Milestone anniversary awards

Job summary

Visionworks of America, Inc. seeks a General Manager for their Albany location. This role requires strong leadership to enhance store profitability while ensuring an exceptional customer journey. The ideal candidate has experience in optical management and a passion for customer service.

Responsibilities include managing a service-driven team, engaging with doctors on business needs, and developing store associates. The position offers a full-time schedule and a competitive compensation package including benefits like vision coverage and a 401(k) plan.

Qualifications

• Minimum 3 years of related experience required.
• Bachelor's degree is preferred for this role.
• Experience in optical management is a plus.

Responsibilities

• Maximize store profitability while ensuring customer satisfaction.
• Engage and coordinate with the doctor on business needs.
• Hire, train, and develop store associates.

Skills

Optical management experience

Team leadership

Customer service orientation

Education

HS Diploma or GED

Bachelor’s degree

Job description

Store 1010, Albany, Colonie, New York, United States of America

Job Description

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Job Type: Full Time

Pay:$62,353.20 - $70,643.61 per year

The Role:

A Visionworks General Manager (GM) is a leader of others and leader of the business at Visionworks. This person is a smart, business-savvy self-starter who knows their way around profitability and the driving factors of success. The General Manager will also manage a service driven team to ensure a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup.

• Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
• Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
• Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
• Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Remove obstacles and find resolution in the patient/customer experience when needed
• Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals

Qualifications:

• HS Diploma or GED required; Bachelor’s degree preferred
• Three (3) or more years of related experience required
• Optical management experience preferred

What we offer!

• Vision Coverage
• 401(k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Compensation range for the roles is above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions