Retail & Games Supervisor

Parques Reunidos; Calverton (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the leisure sector is seeking a Retail & Games Supervisor to oversee operations at its vibrant park. This role involves leading a dynamic team, ensuring exceptional customer service, and managing inventory effectively. You'll have the opportunity to create a welcoming environment for guests while developing your leadership skills. With a flexible schedule and the chance to cross-train across various departments, this position offers a unique blend of fun and responsibility. Join a company that values teamwork and creativity, and make a lasting impact on the guest experience!

Benefits

Flexible schedule

Free admission to parks

Exclusive company-sponsored events

Cross-training opportunities

Qualifications

• Must possess exceptional customer service skills.
• Ability to handle high-pressure situations and meet deadlines.
• Experience with inventory management and scheduling.

Responsibilities

• Supervise daily operations of Retail and Games team.
• Manage inventory levels and ensure compliance with policies.
• Train and mentor team members for performance improvement.

Skills

Customer Service

Team Leadership

Inventory Management

Point of Sale (POS) Technology

Communication Skills

Education

High School Diploma

2+ years Retail Experience

1+ years Supervisory Experience

Tools

Point of Sale (POS) Systems

Job description

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Retail & Games Supervisor is responsible for managing operations of one or more retail and skill game locations throughout the park, including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls.

We Are Currently Looking For a

Retail & Games Supervisor

Roles & Responsibilities

Supervisory Duties:

• Supervise the daily operations of the Retail and Games team and any other assigned departments
• Lead by example, attitude, and as a representation of Splish Splash core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with NY law
• Assist with team scheduling and timekeeping activities
  
  

Departmental Duties

• Welcome and greet all guests as they enter retail locations
• Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to leadership before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures.
• Ensure merchandise is well stocked and organized
• Maximize unit visual merchandising standards.
• Maintain cleanliness of store areas including exteriors.
• Manage inventory, focusing on stock par levels, shrink and waste controls.
• Oversees ancillary duties related to lockers, speedy pass and water park rentals.
• Be on alert for possible theft
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties as assigned by leadership
• Pay Rate: $19 / hr.
  
  

Skill Game And Arcade Roles & Responsibilities

Retail Supervisors at certain locations are also responsible for assuming additional skill game and arcade duties. For these team members, the additional roles and responsibilities may include:

• Crosstrain in the supervision of the Arcade and Skill Game areas
• Maintain game area in a neat, organized, and clean manner
• Ensure that game area remains properly stocked
• Resolve and/or escalate guest complaints to the proper management authority
• Look for opportunities to improve efficiencies and cost savings for the gaming operation
• Promptly escalates maintenance or customer complaints to the proper authorities
  
  

Education & Experience

• High School Diploma desired; Equivalent work experience will be considered
• 2+ years of previous retail or point of sale work experience
• 1+ years of previous supervisor experience leading a team of employees
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with NY Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to work flexible hours that extend beyond 9am to 5pm
• Ability to comply with all uniform policies
• Valid driver’s license with a good driving record
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Must be able to speak with guests directly when other retail leadership is not present
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently
  
  

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to remain sedentary for periods of time, while using a computer or POS equipment
• Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more
  
  

Working Conditions

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
• Some exposure to dust and chemical cleaning agents
  
  

Team Member Benefits

Working at Splish Splash is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Splish Splash employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Splish Splash and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Splish Splash. Apply today!

Do not miss the chance to spark your career now!