Retail Full Time Keyholder: Bethesda

Kaplan International; EUA; Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision benefits

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Paid Holidays

Employee discounts and Framebridge My‑

Short-term disability and Life/AD&D

EAP

Learning and development opportunities

Commuter benefits

Pet insurance

Resumo da oferta

Framebridge is seeking a dynamic Keyholder for our Bethesda, MD store to lead by example and deliver a top-tier customer experience. You will drive store operations, train staff, and uphold Framebridge standards while guiding a small team on a busy retail floor.

Ideal candidates bring retail leadership, strong communication, and comfort with design-minded products. Flexibility for evenings and weekends is required to support our growth and customer needs.

Qualificações

• Experience as a key holder in retail, customer service or hospitality.
• Strong communication and relationship-building skills.
• Interest in design and creativity.
• Willingness to work evenings and weekends.
• Ability to train and onboard staff.

Responsabilidades

• Set the standard of exceptional customer service and represent Framebridge.
• Support onboarding and training of retail team members.
• Execute and improve retail operations to meet customer experience and financial goals.
• Use listening and communication skills to coach retail staff.
• Demonstrate product knowledge and design advice to customers.

Conhecimentos

Customer service

Leadership

Communication

Design interest

Flexibility

Formação académica

Art/design/marketing degree preferred

Descrição da oferta de emprego

Job Title Retail Full Time Keyholder: Bethesda Job Description

Retail Keyholder: Bethesda, MD Shift Details: Full-Time Flexibility required including evenings and weekends

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

We're seeking a Keyholder who will bring energy, leadership, and a customer-first attitude to our store team. As a trusted leader on the floor, you'll take on key-holding responsibilities while delivering the kind of experience that keeps customers coming back. This role reports to the Store Manager. As a Framebridge Team Member, You Will:

As a Keyholder, You Will:

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Who You Are:

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Physical Requirements:

• Standing for extended periods of time (up to 8 hours per shift)
• Light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materials
• Bending, reaching, and light physical movement as needed in a retail or production environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks:

• Medical, dental, and vision benefits (Full-Time)
• Generous retirement program — 401(k) and employer-funded pension plan (Full-Time)
• Parental leave and return program (Full-Time)
• Flexible Time Off
• Paid Holidays (Full Time)
• Framebridge employee Free Frame codes and discounts
• Short-term disability and Life/AD&D Insurance (Full-Time)
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance (Full-Time)
• And more!

Salary Information:

The base range is $19 – $19 per hour, Final compensation depends on experience, qualifications, and location. Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.

California Applicants:

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Equal Opportunity Employer:

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Time Type Full time

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We’re an incredibly hard-working, creative and fun group. We’re passionate about our customers and their art.

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