Retail Fulfillment and Receiving Support Associate, Northlake Mall - NC - Part Time

Macy's; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading department store in Charlotte, NC, is seeking a Fulfillment and Receiving Colleague to support store operations and provide excellent customer service. Responsibilities include receiving merchandise, managing inventory, and interacting with customers. Ideal candidates will have flexible availability and effective communication skills. Join a vibrant team that values collaboration and continuous improvement.

Benefits

Competitive pay

Merchandise discounts

Paid time off

401(k) match

Qualifications

• Flexible availability, including days, evenings, weekends, and holidays.
• Must communicate effectively with customers and co-workers.
• Read and understand policies and safety rules in English.

Responsibilities

• Receive and organize merchandise, ensuring accuracy.
• Interact warmly with customers and resolve issues.
• Maintain a clean and shoppable space on sales floor.

Skills

Effective communication

Flexibility

Team collaboration

Customer service orientation

Resourcefulness

Job description

Overview

Be part of an amazing story

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, and moments like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. These stories are part of what makes Macy's a special place to work.

Job Overview

Fulfillment and Receiving Colleague, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps ensure a smooth customer experience. Responsibilities include receiving and organizing merchandise, picking, packing, processing trailers, retrieving orders from back-of-house storage, and delivering them curbside to customers. You will monitor alerts to help ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders and help keep the stockroom and sales floor running efficiently. Note: bolded sections reflect emphasis from the original text and are kept as plain text here due to formatting limits.

You will also interact with customers—greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Attention to detail, teamwork, and commitment to operational excellence will impact customer satisfaction and store performance.

This role goes beyond behind-the-scenes support. The customer is at the heart of what we do—every day. If you're passionate about selling, reaching goals, teamwork, and creating amazing experiences through genuine hospitality, this could be the perfect fit.

How our Fulfillment and Receiving Colleagues spend their day

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates, review goals, learn about new products and promotions, and prepare the store for success. They receive merchandise, tag items, and organize the stockroom, bringing energy and focus to ensure smooth operations and strong results.
• On the floor, they focus on the customer—greeting customers warmly, listening, resolving issues, and building trust through helpful interactions on the floor, during curbside pickups, or through accurate order fulfillment.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
• We believe service starts with each other—supporting one another with honesty, care, and collaboration to better serve customers and communities.
• Excellence is a journey—we strive to improve daily, take pride in work, achieve sales goals, and learn from each other to deliver results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours are dependent on business needs and colleague availability. Information regarding hours for benefit eligibility can be found here.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
• Must be able to communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules in English
• Comfortable communicating and collaborating with customers and colleagues
• Willingness to meet daily sales goal challenges
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture; able to adapt to changing priorities and work well both independently and in a team

Essential Physical Requirements

• This position requires talking, lifting, constant movement, standing, and reaching with arms and hands
• Standing for long periods, lifting at least 50 lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level)
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and technology, including handheld equipment and cash register, and ability to process transactions

What We Can Offer You

Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Benefits include paid time off and eight paid holidays. Opportunities for career growth through continuous learning and leadership development. Access to Colleague Resource Groups and volunteer opportunities to build community.

Some additional benefits include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits here.

About Us

This is a great time to join Macy's. Whether helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing the online shopping experience, buying on-trend merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy's offers unique opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story — Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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