Retail Front End Leader – Elevate Customer Experience

The TJX Companies, Inc.; West Lebanon (NH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in West Lebanon, NH for a frontline leadership role overseeing store associates and ensuring an excellent customer experience.

You will model strong service, train staff, manage POS coverage, and promote loyalty programs while maintaining store standards. Flexibility to work nights and weekends, with opportunities to learn merchandising techniques and contribute to safety and loss-prevention efforts.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJX Companies, Inc. is hiring at TJ Maxx in West Lebanon, NH for a frontline leadership role overseeing store associates and ensuring an excellent customer experience.

You will model strong service, train staff, manage POS coverage, and promote loyalty programs while maintaining store standards. Flexibility to work nights and weekends, with opportunities to learn merchandising techniques and contribute to safety and loss-prevention efforts.