Retail Frame Sales Team Member

Michaels Stores; Charlotte (NC); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Generous employee discounts

Job summary

A leading creative retail company is seeking a Retail Frame Sales Team Member in Charlotte, NC. The role involves building customer relationships through custom framing solutions, ensuring a clean store environment, and delivering exceptional customer service. Candidates should possess basic computer skills, measuring skills, and the ability to operate framing equipment. Preferred candidates have retail and sales experience. This position requires physical stamina and the ability to work during nights and weekends.

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.
• Retail experience is preferred.
• Experience selling products and/or services to customers is a plus.

Responsibilities

• Build customer relationships while creating framing solutions.
• Maintain the ready-made frame department and other assigned areas.
• Deliver excellent customer service to help customers locate products.
• Participate in stock management and truck unloading processes.

Skills

Basic computer skills

Basic measuring skills

Ability to operate framing equipment

Customer service skills

Job description

Retail Frame Sales Team Member

Location: CHLT-PROVIDENCE, NC

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and find what they’re looking for. Provide a safe, clean, and clutter-free environment.

Major Activities

• Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards.
• Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions; deliver sales and production results.
• Complete framing orders with a high degree of quality and on time.
• Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop.
• Follow Standard Operating Procedures (SOPs) and Company programs.
• Support shrink and safety programs.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in the truck un‑load and stocking processes to ensure truck standards are followed and completed within budget.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate product and provide solutions.
• Assist with Omni channel processes.

Minimum Experience

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

Preferred Experience

• Retail experience.
• Experience selling products and/or services to customers.

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full‑time and part‑time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).