Retail Fragrances Sales Leader, Trumbull - Full Time

Macy's; Trumbull (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Merchandise discounts

Annual merit review

Performance-based incentives

401(k) plan with employer match

Health and wellness coverage

Paid time off and holidays

Job summary

Macy's is seeking a Fragrance Team Leader in Trumbull, Connecticut, to drive sales and excellent customer service experiences. You will lead a motivated team, collaborate with vendors, and implement strategies to achieve sales goals.

Join Macy's for a rewarding career with competitive pay, comprehensive health benefits, and a dynamic work environment. The role requires strong leadership skills and a passion for beauty, ensuring customer satisfaction and team engagement.

Qualifications

• 1 to 2 years of relevant work experience in a customer service or retail environment.
• Ability to lead a team and support a positive work culture.
• Proficiency in analyzing metrics to drive sales performance.

Responsibilities

• Drive sales and customer service within the Fragrance department.
• Onboard new hires and provide coaching to colleagues.
• Analyze business performance and create strategies to meet sales goals.

Skills

Leadership

Communication

Analytical Skills

Interpersonal Skills

Detail Orientation

Collaboration

Job description

Job Overview

As a Fragrance Team Leader, your focus is to drive sales and service the customer across the Fragrance department(s). You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store‑based events to achieve sales goals.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes is available in the provided HR guidelines.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• 401(k) plan with employer match
• Medical, vision, dental, life, and disability insurance options
• PTO accruals and holidays

What You Will Do

• Connect the business priorities to the daily activities of all colleagues by understanding and providing direction on how brand training, events, and product strategies drive sales.
• Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience.
• Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve the sales plan.
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review colleague productivity levels, provide coaching and feedback, and partner with store leadership on team performance.
• Support a cross‑brand selling environment and train the Fragrance team on all unassisted brands and department key items.
• Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back.
• Use the clientele program to build relationships with customers, meet sales goals, and share promotions and product launches.
• Build brand loyalty through engaging customers in the rewards program.
• Foster an environment of continuous learning through personal behaviors, product demonstrations, and peer‑to‑peer learning.
• Remain up to date on product knowledge by attending virtual and in‑person training from designated brands.
• Merchandise new receipts, process damages, testers, and select merchandise to return to vendors.
• Adhere to safety and hygiene standards; comply with asset protection control procedures.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Leadership – Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Subject Matter Expertise – Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource.
• Analytical Skills – Ability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Communication – Strong written and verbal communication skills to facilitate open and continuous communication within the team and across functional lines.
• Interpersonal Skills – Excellent interpersonal skills with the ability to work effectively with colleagues at all levels and across departments.
• Creativity and Strategic Thinking – Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Detail Orientation – Careful attention to detail in handling daily tasks, examining reports, and ensuring business goals are met.
• Collaboration – Partnership with the total Beauty team to drive line sales and deliver the customer experience.

Who You Are

• Leads by example and motivates the team to reach goals.
• Inspires customers to buy and helps them look and feel beautiful and confident.
• Enthusiastic about the beauty industry and has the skills to provide outstanding customer service.
• Possesses a passion and a business‑minded attitude to succeed in a performance‑based work environment.
• Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
• Can resolve customer problems in a constructive and forward‑looking manner.
• Manages multiple tasks at once in a fast‑paced environment.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Has 1 to 2 years of relevant work experience.

Essential Physical Requirements You Will Perform

• Prolonged periods (at least two consecutive hours) of standing and walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Position requires lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours; lifting at least 25 pounds; stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Equal Employment Opportunity

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.

Additional Compensation and Benefits

Eligible for performance‑based incentives/bonuses, sales commission, and other benefits, subject to eligibility requirements based on location, job level, classification, and length of employment. More details are available on our careers website.