Retail Fragrances Sales Associate - Tom Ford, Millenia - Flex (TEMP)

Macy's; Orlando (FL); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Merchandise discounts

Eligibility for performance‑basedina

Job summary

Macy's is seeking a Cosmetics Sales colleague in Orlando to support beauty customers with product education and personalized consultations. You will apply makeup for clients, guide them through product choices, and build lasting relationships to meet sales goals.

Join a dynamic team with benefits and opportunities for growth. The role requires a flexible schedule including evenings, weekends and holidays.

Qualifications

• Minimum 1 year of customer service or selling experience.
• Passion for the beauty industry and strong customer care.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet customers in a friendly and helpful manner.
• Use product knowledge to guide customers based on wants, features and choices.
• Build relationships by introducing products and uncovering needs.
• Demonstrate makeup application and educate on product use.
• Maintain display, organization, storage and restocking of inventory.
• Engage with customers via the loyalty program and inform about promotions.

Skills

Product Knowledge

Communication

Sales

Technology

Continuous Learning

Makeup Application

Subject Matter Expertise

Interpersonal Skills

Collaboration

Tools

POS technology

Job description

Job Overview

As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone. You will provide customer consultations, including applying makeup and products.

Benefits

We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health, vision, dental, life, and disability coverage. 401(k) match, paid time off, eight paid holidays, continuous learning, and leadership development opportunities.

• Merchandise discounts
• Eligibility for performance‑based incentives or bonuses
• Health and wellness coverage
• 401(k) match
• Paid time off and holidays

What You Will Do

• Greet customers in a friendly and helpful manner.
• Use product knowledge to give expert guidance based on customers’ wants, features, and choices.
• Build relationships by introducing products and discovering hidden needs.
• Show and teach the use of all beauty products by applying them on the customer.
• Maintain proper display, organization, storage, and restocking of inventory.
• Use the clientele program to connect with customers, achieve sales goals, inform about promotions, product launches, and enroll them in the rewards program.
• Participate in pre‑selling and sales‑boosting events to increase sales.
• Stay current with training through Macy’s educational resources, including vendor and virtual trainings.
• Merchandise new arrivals, process damages, testers, and select merchandise to return to vendors.
• Use point‑of‑sale technology and applications to facilitate customer orders.
• Follow hygiene standards and asset protection control and compliance procedures.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Skills You Will Need

• Product Knowledge: Understanding beauty products and providing expert guidance.
• Communication: Comfortable communicating virtually, via phone, and in person.
• Sales: Build relationships, achieve sales goals, and participate in boosting events.
• Technology: Utilize point‑of‑sale technology and applications.
• Continuous Learning: Self‑driven to keep up with product knowledge and trends.
• Makeup Application: Demonstrate and teach product application.
• Subject Matter Expertise: Proficiency in vendor lines and beauty trends.
• Interpersonal Skills: Effectively work with colleagues at all levels.
• Collaboration: Partner with the Beauty team to drive sales and customer experience.

Who You Are

• Passionate and business‑minded to succeed in a performance‑based setting.
• Resolve customer problems constructively and forward‑looking.
• Strong organizational skills; manage multiple tasks in a fast‑paced environment.
• Flexible schedule; availability including evenings, weekends, and holidays.
• Enthusiasm for the beauty industry and excellent customer care skills.
• Sound judgment in ambiguous situations.
• At least 1 year of customer service or selling experience required.
• Previous cosmetic or fragrance sales experience a plus.

Essential Physical Requirements

• Lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lift at least 25 lbs.
• Stooping, kneeling, crouching, climbing ladders.
• Reach above eye level; include color vision.
• Frequent use of computers, handheld equipment, cash register, and processing register transactions.

Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.