Retail Food Service Manager - Concord University Dining

AECOM; Athens (WV); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in the food services industry is seeking a management professional to oversee dining operations. This role involves developing and executing solutions to meet customer needs while ensuring quality and safety standards. The position requires both management experience and a relevant educational background, offering an opportunity to excel in a dynamic environment.

Qualifications

• At least 4 years of experience required.
• 1-3 years of management experience required.
• Previous retail experience required.

Responsibilities

• Oversee and manage dining operations to meet customer needs.
• Ensure safety and sanitation standards in all operations.
• Deliver on client and company financial targets.

Skills

Strong communication skills

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We believe a career should develop your talents, fuel your passions, and empower your professional growth. No matter what you're pursuing—new challenges, a sense of belonging, or a great place to work—our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram, and Twitter.

Job Description

We are seeking a management professional responsible for developing and executing dining solutions to meet customer needs and tastes. The role involves overseeing and managing dining operations where customers order prepared food from a menu.

Job Responsibilities

1. Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
2. Ensure individual and team performance meets objectives and client expectations.
3. Maintain safety and sanitation standards in all operations.
4. Build and maintain effective client and customer relationships for mutually beneficial business outcomes.
5. Identify client needs and communicate operational progress effectively.
6. Ensure the completion and maintenance of profit and loss statements.
7. Deliver on client and company financial targets.
8. Understand and utilize performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.
9. Create value through efficient operations, cost controls, and profit management.
10. Comply with Operational Excellence fundamentals by meeting food and labor initiatives.
11. Train and prepare the entire team to execute operational responsibilities.
12. Supervise team regarding production, quality, and control.
13. Maintain a safe and healthy environment for clients, customers, and employees.
14. Manage food service at an assigned retail food location.
15. Assist in establishing systems and procedures for ordering, receiving, storing, preparing, and serving food, as well as menu planning and development.
16. Ensure sanitation and safety standards are met.
17. Supervise two or more employees, including hiring, discipline, performance reviews, and pay increases.
18. Assist in location forecasting and accounting.
19. Conduct inventory and maintain records to comply with standards.
20. Coordinate activities with internal departments and vendors.
21. Manage Front of House dining operations (Cafeteria, Food Court, Quick Service).
22. Develop and implement retail service plans to improve service, quality, and profitability.
23. Maintain effective relationships with other departments to provide a unified retail experience.

At Aramark, developing new skills and dedication are valued. Job duties may change or new ones may be assigned without notice.

Qualifications

• At least 4 years of experience required.
• 1-3 years of management experience required.
• Previous retail experience required.
• Bachelor’s degree or equivalent experience required.
• Strong communication skills.
• Ability to lift, carry, push, and pull up to 50 lbs occasionally.
• Ability to stand for extended periods.
• Excellent customer service skills using Aramark's standard service model.

Education