Food Service Director of Operations

Aramark Corporation; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Aramark Healthcare+ in Philadelphia seeks a Director of Operations to plan, manage, and guide multiple contracted services for a client generating significant revenue. You will supervise a team, implement patient services and retail programs, and maintain strong client relationships while ensuring financial performance and regulatory compliance.

The ideal candidate will have a Bachelor’s in Food & Nutrition Services or related field and proven leadership in high-volume hospital operations, with

Qualifications

• Bachelor's degree in Food & Nutrition, Hospitality or Business Management preferred.
• Experience leading food & nutrition operations in a large, high-volume hospital.
• Proven ability to implement food service systems for patient services, retail and culinary operations.
• Focus on client services, entrepreneurship and growing the business.
• Strong interpersonal skills with clients, senior management, and support staff.
• Ability to read and implement contractual requirements to address issues.
• Experience creating and managing a department budget with financial controls.
• Experience crafting product sales strategies and implementing initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services with hands-on execution management.
• Implements and manages food service systems and programs for patient services, retail and culinary operations.
• Manages client and community relationships at the location and develops plans to optimize service and satisfaction.
• Builds and leads a management team capable of carrying out objectives.
• Recommends methods and programs for service improvement based on operational needs and contractual obligations.
• In partnership with Finance, manages a budget and designs improvements to optimize financial performance.
• Manages compliance with local, state and federal regulations and maintains related records.
• Ensures compliance with Aramark standards of operation, safety standards, and policy.

Skills

Team leadership

Budgeting

Operations management

Contract management

Client relationships

Education

Bachelor's degree in Food & Nutrition Services, Hospitality or Business Management

Job description

Job Description

Aramark Healthcare+ is seeking candidates for a Director of Operations supporting the Food & Nutrition Department within a large hospital in Philadelphia, PA. As a Director of Operations, you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Our Directors of Operations are capable managers who lead a team to provide excellent service to our clients. With knowledge of the client's business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Job Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Implements and manages food service systems and programs for patient services, retail and culinary operations to create structured and standardized services.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement systems/programs and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

In order to be prepared for this leadership role, qualified candidates will possess:

• Bachelor's degree level education highly preferred in an area of Food & Nutrition Services, Hospitality or Business Management
• Experience managing food & nutrition operations within a large, high volume, fast paced acute care hospital required
• Proven ability to implement and manage food service systems and programs for patient services, retail and culinary operations.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

The ideal candidate will have a history of stability in their career, showing tenure and progression in prior roles.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.