Retail - Floor Manager - Sherman Oaks, CA

United Legwear & Apparel Co.; California (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Floor Manager to oversee store operations at a renowned retail location. This role involves leading a team to deliver exceptional customer service, ensuring compliance with company standards, and driving sales performance. The ideal candidate will possess strong leadership skills, an analytical mindset, and a passion for fashion. Join a dynamic team in a fast-paced environment where your contributions will make a significant impact on the customer experience and overall success of the store. If you thrive in a collaborative atmosphere and are eager to develop your career in retail management, this opportunity is perfect for you.

Qualifications

• Experience as a Floor Supervisor or in a similar retail management role.
• Strong leadership and team management abilities are essential.

Responsibilities

• Supervise store operations and assist customers effectively.
• Monitor team performance and ensure high standards of service.

Skills

Leadership

Team Management

Communication Skills

Analytical Skills

Retail Operations Knowledge

Visual Merchandising

Inventory Management

Customer Service

Education

Experience in Retail Management

Job description

Unity. Loyalty. Advancement. Charity. It’s what drives United Legwear & Apparel Co. to be the best global designer, manufacturer, and distributor of legwear, bodywear, apparel, and accessories. Founded in 1998 by Isaac E. Ash to make the very best legwear on the market, ULAC is an industry leader offering a full range of products for babies, kids, teens, and adults. We strive to sell our products at affordable prices for families. Hard work and exponential growth year on year have transformed ULAC into a global apparel and accessories company.

Our goal to deliver superior products that ensure superior customer satisfaction is made possible by our team of dedicated professionals who work together to make the company the best in business. Our manufacturing, distribution, and logistics division produces the highest quality products at the best possible prices without cutting corners. The integrity of goods is key, so compliance and quality assurance are top priorities, along with meeting every delivery date—whether shipping across the state or around the world.

We strive to foster an inclusive company culture that stands united to accomplish our mission. We are loyal to our people, supporting their development and ability to achieve excellence. We believe that when people bring their personal best to work each day, it leads to success, advancement, and upward mobility for all. We believe every individual has two hands: one to help themself, and one to help others. We pride ourselves in our value of charity and the commitments we make to help people in need. ULAC supports organizations that help those compromised by sickness, poverty, natural disasters, socioeconomic inequality, and other dire circumstances.

If you share our vision of delivering superior products in a culture of growth, excellence, and caring, then we want to hear from you!

For more information about United Legwear & Apparel Co., please visit:https://www.unitedlegwear.com

Job Summary

United Legwear is looking for a dedicated Floor Manager to support and supervise the general operations of the store team at Ted Baker's Bloomingdale’s concession shop. This Floor Manager’s tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the team, and monitoring team members' performance. The ideal candidate will be motivated to assist in overviewing KPI’s, adjusting to overall sales trends and will have excellent leadership skills. The Floor Manager will also act as a support to the Assistant Store Manager and Store Manager of the relevant location.

Essential Functions (including but not limited to):
People

• Display confident leadership, with an ability to inspire and empower teams to achieve excellence.
• Work with integrity and respect for others; promoting excellent team participation and ensuring the team and location are presented to the highest standards.
• Take ownership of your personal learning to enhance your development, positively impacting on that of the team and location.
• Champion the accomplishment of Ted’s trainings and standards in your location.
• Be confident in developing others, monitoring and evaluating performance and highlighting relevant observations to management.
• Consistently display high level of personal motivation to inspire and drive the team.
• An ability to instruct others and adapt to differing people and situations.
• Actively support the recruitment and onboarding of new team members.
• Develop strategic partnerships and maintain productive relationships with host store partners.

Product

• Use all available tools and information to keep up to date on current product and be proficient in product details such as Called, Color, Composition, Cost, Care, Cut (The 6 C’s).
• Display up to date product knowledge such as key trends and location bestsellers in order to educate team members on how to maximize sales and increase customer loyalty to the brand.
• Support merchandising guidelines, replenishment procedures and housekeeping standards to ensure that Ted is represented at the highest level.
• Retain a comprehensive understanding of stock routines, product types, stock holding and stock management. Regularly liaise with Managers to ensure the floors are driven commercially at all times.

Commercial

• Maximize sales potential by ensuring the team are expertly delivering all requirements of Ted’s trainings.
• Be responsible for ensuring team are demonstrating GOTFAT with enthusiasm and consistency.
• Display an excellent understanding of local and customer profiles and shopping behaviors to deliver an effective sales environment in partnership with the Store Manager and Assistant Store Manager.
• Consistently display an in-depth knowledge and interpretation of location performance to support the achievement of plans and KPI’s.
• Ability to successfully drive the team to achieve the location’s performance plans.
• Drive awareness of brand promotions, marketing activity and campaigns to the team and customers.

• Responsible for driving the team to actively achieve the location's B-Connected performance, promoting the use of database building and clienteling.
• Build and maintain a strong commercial awareness of our competitors and local markets communicating findings to the management team.
• Assist with managing the controllable elements of the store's profit and loss budgets.
• Analyze relevant tools to convey a high level of commercial understanding, identifying opportunities to positively impact location performance.

Operations

• In the absence of the Store Manager or Assistant Store Manager be confident in delivering all daily Operations.
• Be proactive at completing and delegating tasks correctly and on time following Company policy and procedures. Be effective in communicating with the management team, providing feedback on completed tasks and highlighting any issues.
• Adhere to and support all Company health and safety procedures. Uses equipment properly and reports any potentially unsafe conditions.
• Adhere to and follow up on all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to a member of management.
• Responsible for accurate cash handling and banking procedures highlighting and resolving discrepancies as a matter of priority as outlined by your host store.
• Support the management team in ensuring all other communications and directives are executed.

Qualifications/Requirements:

• Experience as a Floor Supervisor/Keyholder or in a similar retail management role, preferably in fashion.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret sales data and develop actionable strategies.
• Knowledge of retail operations, visual merchandising, and inventory management.
• Passion for fashion and the Ted Baker brand.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Physical Demands and Working Conditions:
The physical demands and working conditions outlined below are representative of those required for this role to effectively perform the essential job functions. Reasonable accommodations that do not cause undue hardship may be provided to enable individuals with disabilities to fulfill these requirements. This role will be performed at a retail store location in a fast-paced, customer-facing, and bustling environment with varying noise levels which often include periods of high noise levels throughout the workday.

In this role employees are regularly expected to walk and stand for extended periods, frequently use their hands for tasks involving handling, feeling, pushing, and reaching for company products, type and manipulate electronic systems, and engage in regular communication with customers, staff, and third parties, including speaking and listening activity. This role can also include stooping, kneeling, crouching, or crawling, as necessary. The ability to lift, pull, push, and/or move up to 40 pounds is required. Vision abilities for close and distance viewing related to electronic systems and/or physical products are also required. Working conditions may involve dynamic changes in pace and activity level, necessitating flexibility and promptness to perform tasks in various physical positions.

This is an onsite position in our Ted Baker Retail Shop in Sherman Oaks - Bloomingdales location.