Retail Floor Lead, Washington Square

Vuori; Portland (OR); On-site; USD 25,830 - 28,585; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous Vuori Discount & Industry Perks

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is looking for a Retail Store Floor Lead in Portland, Oregon. This role involves supervising sales teams, ensuring excellent customer service, and leading daily operations. The ideal candidate will have strong customer-service skills, excellent communication, and the ability to motivate a team in a fast-paced retail environment. The position offers various benefits including health insurance, paid time off, and a competitive hourly wage of $18.75 to $20.75, plus commission.

Qualifications

• Available for 8-hour shifts, 5 days/week, including weekends.
• Ability to develop relationships with customers and colleagues.
• Eager to develop new skills and responsive to feedback.

Responsibilities

• Lead the sales team and ensure customer experience is prioritized.
• Prepare fitting rooms and assist customers with merchandise.
• Communicate inventory needs to support business goals.

Skills

Customer-service expert

Excellent communication

Strong organizational skills

Ability to prioritize tasks

Leadership

Team motivation

Job description

Vuori is re‑defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle—an integration of fitness, creative expression and life. Our high‑energy, fast‑paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. The Floor Lead supervises the retail floor, takes initiative, delegates work and acts as a go-to person. Under the direction of the Store Manager, the floor lead assists in any leadership duties that arise, working directly with both the Store Manager and Assistant Store Manager.

What You'll Get to Do

• Work with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
• Be knowledgeable about what’s new and what’s selling well and share that knowledge with both the customer and team.

Be the Business

• Lead the team on day‑to‑day operations when the Store Manager or Assistant Store Manager is not present.
• Motivate the sales team and achieve sales goals in a team‑based commission environment.
• Seek new product knowledge in the broader fashion landscape and active‑wear specifically to serve as an expert for the customer.
• Lead the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.

Leadership/Ownership

• Work with the Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Lead the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Encourage employees to give 100%, adhere to punctuality and role responsibilities at all times.

Qualifications

• Available morning and/or evening, work 8‑hour shifts, 5 days/week, and available at least one weekend day.
• Leadership in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer‑service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and excels at handling customer concerns proactively.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Ability to quickly learn new procedures and processes.Strong organizational skills and follow‑through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Benefits

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits

The hourly range for this role is $18.75/hr – $20.75/hr, plus team pooled commission.

Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

All your information will be kept confidential in accordance with EEO guidelines.