Retail Floor Lead Somerset

Vuori; Troy (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a Retail Store Floor Lead to inspire and lead the sales team in delivering exceptional customer experiences. This role emphasizes forging connections with customers while embodying the brand's values. You'll be responsible for daily operations, motivating the team, and ensuring a vibrant retail environment. With a focus on personal growth and success, this position offers the chance to thrive in a fast-paced, supportive atmosphere. If you're passionate about retail and eager to make a difference, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Employee Discount

401(k)

Qualifications

• Ability to develop relationships with customers and colleagues.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead the retail sales team by example and forge connections with customers.
• Ensure customer experience is the first priority on the sales floor.
• Assist in leadership duties under the Store Manager's direction.

Skills

Customer Service Expertise

Leadership Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Ability to Prioritize Tasks

Job description

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Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor, takes initiative, delegates work, and is a “go-to” person. Under the direction of the Store Manager, the floor lead position assists in any leadership duties that arise, working directly with both the Store Manager and Assistant Store Manager.

Create an unforgettable customer experience

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepares fitting rooms, finds sizes, and provides honest, knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new products, and replenishment, and invites them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well, sharing this information with both customers and team.

Be the business

• Leads the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not present.
• Motivates the sales team and achieves sales goals in a team-based environment.
• Seeks new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in completing projects while maintaining focus on customer experience.
• Communicates inventory needs to support business goals.

Leadership/Ownership

• Works with Retail Store Manager on daily maintenance, sales strategy, community, and team management to ensure smooth business operations.
• Leads daily store maintenance including restocking, visual merchandising, and cleaning.
• Ensures responsibility, attention to protocol, and safety standards in opening/closing the store.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality, and fulfill role responsibilities.

Qualifications

• Availability for morning and/or evening shifts, working 8 hours, 5 days/week, including at least 1 weekend day.
• Leadership in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expertise, creating experiences and developing relationships, handling concerns proactively.
• Ability to prioritize tasks in a fast-paced environment.
• Quick learner of new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.

Additional Information

Pay Range:

Benefits:

• Health Insurance
• Paid Time Off
• Employee Discount
• 401(k)

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Retail

Industries

• Retail Apparel and Fashion