Retail Finance Representative

Specialized Bicycle Components; Morgan Hill (CA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Comprehensive healthcare plan options

401(k) Company Matching up to $5,000 annually

Generous Vacation and Sick Leave

Career Development & Degree Assistance

Job summary

Specialized Bicycle Components is seeking a Sr. Retail Finance Representative to handle accounts and improve delinquency rates. In this role, you will interact with customers and provide prompt service across various channels to resolve payment issues.

The ideal candidate has a background in accounts receivable, strong analytical skills, and excellent customer service ability. The position offers a competitive pay range of $25/hr - $35/hr and a comprehensive benefits package.

Qualifications

• 2+ years of experience in accounts receivable, collections and/or credit field.
• Ability to manage multiple tasks according to required deadlines.
• Must be able to interact effectively and cooperatively under high stress.

Responsibilities

• Accountable for reducing delinquency for assigned accounts.
• Providing excellent customer service to retail customers.
• Interact with customers to resolve payment issues and outstanding invoices.

Skills

Organizational skills

Problem-solving skills

Analytical skills

Customer support background

Attention to detail

Follow-up skills

Communication skills

Excel skills

Word skills

Education

Undergraduate Business degree

Tools

Oracle

Job description

Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry? At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. Join us in making the world a better place through the power of bicycles and build your dream career at the same time!

Sr. Retail Finance Representative (Credit & Collections)

How You’ll Make a Difference

• Accountable for reducing delinquency for assigned accounts and maintaining low DSO (Days Sales Outstanding).
• Providing excellent and prompt customer service to both retail customers and internal teams in person, by phone, email or virtually in a courteous and professional manner.
• Interact with customers to resolve payment portal issues and outstanding invoices.
• Reconcile customer A/R accounts as needed.
• Collaborate with sales and senior management as necessary on troubled accounts.
• High volume of phone calls and emails and customer interfacing to collect on delinquencies.
• Assist in opening new doors for businesses including requesting and analyzing financial statements, recommending credit limits and follow up on collecting receivables in a timely way.

What You Need To Win

• Undergraduate Business degree preferred
• 2+ years of experience in accounts receivable, collections and/or credit field.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Strong customer support background and meticulous attention to details.
• Must be able to interact effectively and cooperatively.
• Ability to prioritize workload, meet deadlines and understand when to elevate potential issues. Ability to manage multiple tasks according to required deadlines. Flexibility to switch gears with little notice.
• Maintain composure under high stress conditions.
• Ability to be optimistic, positive and supportive in all interactions with others.
• Proven follow up; not afraid to ask customers for payments.
• Analyzing financial statements.
• Excellent written and verbal skills.
• Strong Excel and Word experience is a must. Oracle experience is preferred.

Benefits Include

• Compensation: $25/hr - $35/hr
• Competitive pay with annual performance-based reviews for continued growth and recognition
• Comprehensive healthcare plan options, including PPO, EPO, HDHP, and HMO (acupuncture and physical therapy included)
• Health Savings Account (HSA) with employer HSA contributions when enrolled in the High-Deductible Healthcare Plan (HDHP)
• Dental and Vision plans
• 401(k) Company Matching up to $5,000 annually with immediate 100% vesting and administrative fees paid for by the company
• Company-paid Life, AD&DD, Short-Term Disability, and Long-Term Disability Insurance
• Employee Assistance Program that provides access to individualized mental well-being care
• Generous Vacation, Sick, Paid Holidays, and Volunteer Time Off
• 14 weeks of 100% paid leave for birthing parents and 8 weeks of 100% paid leave for non-birthing parents, plus a Specialized bike for your new baby
• Up to $9,000 annually in Career Development & Degree Assistance
• Up to $250 annually in Fitness & Wellness Reimbursement
• Industry Pro-Deal Discounts and Perks

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the.