Retail Field Operations Specialist

Trulieve; Delray Beach, Tallahassee (FL, FL); In loco; USD 42.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Paid time off

Descrizione del lavoro

Trulieve is seeking a Retail Field Operations Specialist to support the Retail Field Operations Manager in executing procedures, training, and systems across multiple stores. The role focuses on maintaining retail standards, process improvement, and effective communication between departments.

You will conduct field visits, serve as SME for operations and compliance, and help implement training programs. The position requires travel and a strong customer-service mindset.

Competenze

• Experience in retail operations or customer service is a plus.
• Ability to drive deadlines and deliverables in a fast-paced environment.
• Experience documenting processes and creating SOPs.
• Strong written and verbal communication skills.

Mansioni

• Assist with coordinating across departments to improve efficiency.
• Conduct field site visits to ensure retail standards are met.
• Serve as SME for systems and regulations in supported areas.
• Recommend operational improvements to the Retail Field Operations Manager.
• Monitor daily productivity and suggest changes to boost effectiveness.
• Assist with system training and implementation.
• Help develop and update Standard Operating Procedures (SOPs).
• Participate in User Acceptance Testing for updates and enhancements.
• Determine training needs through observations and store visits.
• Lead on-site training sessions using hands-on methods.
• Support training programs to prepare employees for career progression.
• Identify needs for visual merchandising and store aesthetics, customer flow, and asset protection.
• Enforce National Visual Standards Guide; collaborate on promotional materials.
• Support new store openings to ensure readiness for Grand Openings.

Conoscenze

Retail operations

Communication

Training delivery

Process improvement

Team collaboration

Strumenti

SAP

Descrizione del lavoro

Location: Delray Beach, FL, US, 33446 Hollywood, FL, US, 33020 Tallahassee, FL, US, 32312

Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an award given to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com.

Requisition ID: 21569

Remote Work Available:No

Job Title: Retail Field Operations Specialist

Department: Retail Operations

Reports To: Retail Field Operations Manager

FLSA Status: Regular Exempt

ROLE SUMMARY:

The Retail Field Operations Specialist is responsible for supporting the Retail Field Operations Manager with operational procedures, systems, continued learning, and business processes for the areas they support.

KEY DUTIES AND RESPONSIBILITIES:

• Assist with managing, facilitating, and increasing communication and efficiency between departments.
• Conduct field support visits to ensure retail standards are maintained.
• Serve as the Subject Matter Expert (SME) for the area/s you support, pertaining to all systems and regulations.
• Provide recommendations to the Retail Field Operations Manager to improve operations and drive growth.
• Monitor daily productivity, recommending modifications to improve overall effectiveness of personnel and operations.
• Assist with system and technology training and implementation.
• Support in the development of Standard Operating Procedures (SOPs) to increase efficiency within the designated area.
• Participate in User Acceptance Testing (UAT) to validate updates and enhancements to meet operational needs and function as expected.
• Determine training needs by observing operational opportunities, studying sales results, consulting with General Manager and Area Managers during store visits.
• Conduct on-site training sessions using various training methods to engage employees, including hands-on and interactive activities.
• Assist with the implementation of training programs that will prepare employees for the next step of their career paths.
• Identify needs and strategize operational plans for visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations.
• Execute and maintain Trulieve's National Visual Standards Guide to ensure alignment.
• Collaborate with Marketing & Retail on initiatives involving such as visual directives, branded SWAG/merchandise, team uniforms and other promotional materials (i.e., GWP items).
• Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward.
• Other miscellaneous assigned projects and responsibilities as directed.

SKILLS AND QUALIFICATIONS:

• Prior operations experience, preferably in retail and/or customer service area, is a plus.
• Self-starter with a history of pushing for deadline-driven results and deliverables
• Process improvement and documentation; Attention to detail; time-management, prioritization, and organizational skills.
• Observant, analytical, inquisitive, and attentive.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Strong written, verbal, and presentation skills.
• SAP and State required compliance/inventory management system knowledge preferred Must possess the ability to train, develop and evaluate a team
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Able to understand and follow written/oral instructions.

ADDITIONAL MINIMUM QUALIFICATIONS:

• Must possess a valid driver’s license and pass a MVR background check
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

PHYSICAL REQUIREMENTS:

• Consistently required to move/traverse throughout facilities, including tight spaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices.
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Occasionally required to remain in a seated position.
• Must have visual and auditory acuity with or without aids to perform all functions of the position.

WORK SCHEDULE:

45+ hours weekly with flexible hours depending on business needs. Must be available to work occasional evenings, weekends, and holidays. Travel 75%-90% of work schedule.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami