Retail Fashion Associate: Customer Experience Champion

KnitWell Group; Orchard Park (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Growth! Here at Talbots

Incentive Opportunities

Benefits

Generous Discount: 50%, 60% & 70% off

Referral Incentive Program

Job summary

Talbots in Orchard Park, NY is seeking a store associate to deliver exceptional customer service and support store operations. You will help customers, learn product knowledge, and create outfits that match their needs while maintaining brand standards and visual presentation.

You’ll work a flexible schedule including evenings and weekends, stand for extended periods, and lift up to 40 lbs. This role emphasizes teamwork, integrity, and a passion for fashion, with opportunities for growth and

Qualifications

• Capable of creating a selling culture where all associates align around the needs of our customers.
• Possesses a customer-centric mentality and understands the importance of creating exceptional customer experiences.
• Driven to create, build and cultivate relationships.
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

Skills

Customer service

Sales ability

Product knowledge

Teamwork

Communication

Flexible schedule

Job description

Talbots in Orchard Park, NY is seeking a store associate to deliver exceptional customer service and support store operations. You will help customers, learn product knowledge, and create outfits that match their needs while maintaining brand standards and visual presentation.

You’ll work a flexible schedule including evenings and weekends, stand for extended periods, and lift up to 40 lbs. This role emphasizes teamwork, integrity, and a passion for fashion, with opportunities for growth and