Retail Facility Solutions Account Manager

Engelke Construction Solutions LLC; Brunswick (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary DOE

15 PTO days per year

6 company-observed holidays

Fuel covered for work-related travel

401k with employer match

Healthcare coverage 50% of plan costs

Voluntary benefits (dental, vision,...

Non-taxed vehicle and cell phone Allow

Bonus opportunities including profit分享

Charitable giving opportunities

Family-friendly work environment

Job summary

Engelke Facility Solutions, LLC is seeking a Facilities Account Representative to manage work orders and warranty claims for clients nationwide. You will onboard new clients and vendors, communicate progress, and ensure timely billing.

The role requires strong organizational skills, knowledge of MS Office, and ability to coordinate trades across retail spaces. Competitive salary, PTO, holidays, and benefits are offered.

Qualifications

• High School Diploma or GED.
• Facility management experience preferred.
• Basic knowledge of construction and general trades a plus.
• Working knowledge of maintenance, operation, and repair of retail space.
• Proficient in Microsoft Office products with general computer skills.
• Rotational on-call nights and weekends with other department team members.
• Service Excellence: Develops and maintains solid working relationships within the department as well as all other departments throughout the system.

Responsibilities

• Uphold and represent all company values and ethics.
• Assess, troubleshoot, and dispatch vendor resources for requested work orders or warranty claims.
• Qualifies vendor proposals and material quotes for assigned work orders.
• Executes and communicates work order progress, scheduling, and close out of active work orders.
• Upholds company accounting and invoicing procedures as it pertains to assigned work.
• Manages Facilities Services trades who repair and maintain retail space buildings and grounds owned by clients from office.
• Responsible for coordination of repairs and service calls on a daily basis.
• Solid organizational and interpersonal skills with the ability to effectively communicate via phone and email with clients and customers.
• Result oriented and able to shift priorities as needed with the ability to prioritize and multitask in a fast-paced office environment.
• Ensure profitability measures are consistently met on every work order.
• Successfully executes all work orders or warranty claims on assigned work.
• Maintain communication with clients throughout the duration of the work order or warranty claim.
• Provide Facility Account Manager with clear assigned work order reporting and updates.
• Contribute to business development efforts through client relationships.

Skills

Vendor coordination

Client communication

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Engelke Facility Solutions, LLC is seeking a Facilities Account Representative to manage work orders and warranty claims for clients nationwide. You will onboard new clients and vendors, communicate progress, and ensure timely billing.

The role requires strong organizational skills, knowledge of MS Office, and ability to coordinate trades across retail spaces. Competitive salary, PTO, holidays, and benefits are offered.