Retail Facilities Specialist, North America

Arc'teryx Equipment; United States; Remote; CAD 70,000 - 97,000; Full time

Job summary

An established industry player is seeking a Retail Facilities Specialist to enhance their store development efforts across North America. This role involves managing repairs, maintenance, and minor projects while collaborating with various teams to ensure compliance with safety protocols. The ideal candidate will possess strong organizational and interpersonal skills, along with a background in facilities management. With opportunities for professional growth and the chance to influence store operations, this position offers a dynamic work environment that values inclusivity and innovation. Join a team dedicated to creating positive change and delivering exceptional experiences.

Qualifications

• 3+ years of experience in facilities management required.
• Bachelor’s degree or post-secondary education in relevant fields.

Responsibilities

• Manage emergency and non-emergency repairs and maintenance services.
• Facilitate execution of preventative maintenance programs for stores.
• Travel quarterly to major markets for store assessments.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Project Management

Customer Service

Education

Bachelor's degree in business

Post-secondary education in operations

Post-secondary education in project management

Tools

ServiceChannel

Job description

Department : Commercial – Store Development

Reports to: Retail Facilities Manager, North America

Location: North Vancouver, BC

Your Opportunity at ARC’TERYX:

As the Retail Facilities Specialist, you will be responsible for the efficient execution of emergency and non-emergency repairs, maintenance services and minor projects within established budgets, procedures and timelines. You will use your knowledge in mechanical, electrical and plumbing systems to analyze proposals and ensure scopes and costs are appropriate for the repair/work in question. As a Retail Facilities Specialist, you will be managing service requests in partnership with our vendor network and store teams through ServiceChannel, and will be responsible for invoicing review and payment, user management and reporting where required.

This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

Your role on the Store Development team is key to our organization’s growth and business goals. The Store Development team leads the expansion of Arc’teryx’s store footprint, along with the design evolution and maintenance of our existing fleet of locations. The Retail Facilities Specialist will work collaboratively with members of the Store Development team and cross-functionally with partners throughout the business.

If you were in the Retail Facilities Specialist, North America role now, here are some of the core activities you would be doing:

• Facilitating the execution of Arc’teryx preventative maintenance program for stores
• Executing store refresh and minor improvements program across North America
• Managing the set-up and decommissioning of store utilities and other on-going services
• Developing and maintaining our relationships with our facilities partners
• Supporting administrative tasks within our IFM program (ServiceChannel)
• Travelling once a quarter to major markets in North America to familiarize yourself with stores and their repair and maintenance needs
• Working with the training team to communicate standards and proper procedures to retail operators
• Ensuring compliance with safety and security protocols
• Partnering with cross-functional teams to action projects and initiatives
• Providing support to the Store Development team as required
• After-hours monitoring and execution of emergency services as required

Here are some of the things you could be working on in the future:

• Launching of a North American wide preventative maintenance program
• Establishing the guidelines and principles for in-store maintenance best practices
• Partnering with regional retail teams across North America to create exceptional guest and staff experience in-store

Are you our next Retail Facilities Specialist, North America?

• You have a Bachelor’s degree or post-secondary education in business, operations, or project management
• You have 3+ years of experience in the facilities management field
• You are exceptionally organized, with an eye for detail and accuracy
• You have the ability to travel 25% of the time within major markets in North America
• You are open and approachable, with a customer-service focused mentality
• You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization
• You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
• You have strong project management skills
• You remain highly flexible and adaptable when faced with ambiguity
• Your passion for your work is paralleled by your passion for getting outside and living it

Salary: A reasonable estimate of the pay range is CAD$70,000 - CAD$97,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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