Retail Event Associate - WWE Superstore

Fanatics; Orlando (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Fanatics Commerce is seeking a Retail Event Associate to enhance fan experiences at live events. You will support merchandising, POS operations, and inventory handling while ensuring a clean, organized, and engaging sales floor that reflects Fanatics standards.

Ideal candidates are customer-focused, reliable, and able to thrive in fast-paced event environments. This role requires strong teamwork and a proactive attitude toward guest service.

Qualifications

• High school diploma or equivalent required.
• Experience in venue, retail, or merchandise environments preferred but not required.
• Fun, outgoing, confident and professional demeanor.
• Ability to quickly build and apply product knowledge.
• Strong team player in fast-paced environments while serving a diverse fan base.
• Maintain high standards of organization and cleanliness.
• Demonstrated resilience with a positive, can-do attitude.

Responsibilities

• Uphold the highest standards of professionalism and customer service representing the Fanatics Brand, FIFA Brand, and Retail Event positively.
• Assist with retail build operations, including assembling optical displays, infrastructure setup, and POS installation.
• Collaborate with location supervisors to keep areas clean, stocked, and event ready.
• Troubleshoot and resolve sales transactions using the Fanatics POS system efficiently.
• Assist with receiving, displaying, and storing inventory to maintain optimal stock presentation.
• Maintain sales floor and stockroom organization with attention to detail.

Skills

Customer service

Merchandising

Teamwork

Communication

Education

High school diploma or equivalent

Tools

POS System

Job description

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Event Associate will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.

ROLE OVERVIEW

The Retail Event Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Uphold the highest standards of professionalism and customer service to consistently represent the Fanatics Brand, FIFA Brand, and Retail Event positively.
• Support retail build operations, including assembling optical displays, infrastructure setup, and Point of Sale (POS) installation, as needed.
• Collaborate with location supervisors to ensure assigned areas are clean, organized, fully stocked, and event ready.
• Troubleshoot and resolve sales transactions using the Fanatics Point of Sale (POS) system efficiently.
• Assist with receiving, properly displaying, and storing inventory to maintain optimal stock presentation.
• Maintain sales floor and stockroom organization with strong attention to detail and adherence to company standards.

Ownership & Execution (Determined & Relentless Mindset)

• Execute planogram placements and support retail merchandising efforts to maximize product visibility.
• Prepare products for retail readiness by tagging, hanging, and re-merchandising as necessary.
• Organize and manage supplies and equipment to ensure smooth retail operations.
• Wrap pallets securely following events to facilitate efficient merchandise handling.
• Load and unload merchandise trucks safely and effectively.
• Demonstrate a thorough understanding of Fanatics Values and their application to Retail Event Operations Associate responsibilities.

Innovation & Problem Solving (Entrepreneurial Spirit)

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast-paced, high-growth environment

Team & Leadership Impact (Build Championship Teams)

• Collaborate cross-functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• Minimum age of 18 years; High school diploma or equivalent required.
• Experience in venue, retail, or merchandise environments preferred but not required.
• Possess a fun, outgoing, confident, and professional demeanor.
• Ability to quickly build and apply product knowledge.
• Strong team player, able to thrive in fast-paced environments while serving a diverse fan base.
• Maintain high standards of organization and cleanliness.
• Demonstrated resilience with a positive, can-do attitude when overcoming obstacles.
• Punctual, consistent, and reliable work ethic.
• Ability to work independently and responsibly in a dynamic, fast-changing environment.
• Friendly, self-motivated, and enthusiastic about engaging with new people in an exciting event setting.

Education:

• Relevant degree or equivalent combination of education, training, and work experience

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com .

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

Build Championship Teams

Obsessed with Fans

Limitless Entrepreneurial Spirit

Determined and Relentless Mindset

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Commerce ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.