Retail Engagement Specialist

2020 Companies, Inc.; Baltimore (MD); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid training and onboarding

Job summary

2020 Companies, Inc. is seeking a Retail Engagement Specialist to build strong relationships with local retailers and educate them on our client’s financial services and program benefits. You will conduct daily field visits across your territory, ensuring merchants understand how to maximize program value.

The role is field-based with daily travel and a ~22–35 store visit cadence, combining in-store engagement, driving, and follow-up tasks. Strong communication and organization are essential.

Qualifications

• Strong communication and interpersonal skills.
• Independent field-based work experience is a plus.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Visit retail locations within assigned territory and engage with merchants professionally.
• Educate merchants on client’s financial services and program benefits.
• Provide on-site support, answer questions, and address concerns to ensure understanding.
• Place and maintain in-store branding and signage.
• Document visits and track activity using mobile tools and reporting systems.

Skills

Strong communication

Interpersonal skills

Independent field work

Customer-focused

Organizational skills

Education

High school diploma or equivalent

Job description

Job Type: Regular Work

Location: Market - AMRET - MD - Baltimore 197

Overview

Join 2020 Companies as a Retail Engagement Specialist and play a key role in building retail partner relationships, increasing program visibility, and supporting business growth across your territory!

Schedule: Monday - Friday

Pay: $25 per hour plus 10% Monthly Bonus Opportunity

Requirements

This position requires a personal vehicle, valid driver's license, proof of insurance, and successful completion of a Motor Vehicle Record (MVR) screening. This is a field-based role where you will visit local retailers and ensure they understand how to maximize the value of the program. You will serve as the face of the brand in the field building relationships, providing education, and ensuring a strong customer experience at each location.

What You’ll Do

• Visit retail locations within your assigned territory and engage with merchants in a professional, relationship-focused manner
• Introduce and educate new merchants on the client’s financial services and program benefits
• Provide on-site support, answer questions, and address concerns to ensure merchant understanding and confidence
• Place and maintain point-of-sale materials and branding in-store
• Document visits and track activity using mobile tools and reporting systems
• Work closely with leadership to ensure territory goals and coverage expectations are met

What This Role Looks Like

Day-to-Day: Field-based position with daily travel within your assigned territory. Approximately 22-35 retail visits per day depending on geography and scheduling. Mix of in-store engagement, driving, and administrative follow-up. Independent work style with strong support from leadership and training teams.

What’s In It for You

• No weekends
• Weekly Pay (DailyPay Options Available)
• Paid training and onboarding support
• Mileage reimbursement and paid travel time
• Next-day pay options available
• Full benefits package including medical, dental, vision, PTO, and 401(k)
• Company-provided mobile device and materials

What We’re Looking For

• Strong communication and interpersonal skills
• Comfortable working independently in a field-based environment
• Organized, reliable, and able to manage a daily route
• Adaptable, professional, and customer-focused
• Prior retail, sales, field marketing, or customer‑facing experience is a plus

Job Description

Partner with the client to train and advocate client products at the retailer. Drive merchant awareness within your assigned territory. Maintain professional interaction with both merchants and fellow employees. Attempt to place point of purchase signage on exterior and/or interior of business. Advise merchants by providing information on products. Audit and record competitive products, promotions, merchandising, displays and merchant feedback. Travel to major markets and events for iconic launches to promote products. Contribute to team effort by assisting in launch‑related activities, as needed. Responsible for accurately tracking and communicating all activity to Retail Operations. Ensure feedback reporting is submitted in timely manner.

Performance Measurements

• Meet or exceed quarterly visit goals
• Meet or exceed weekly in store time goals
• Visit multiple store locations on a daily and weekly basis
• Effectively schedule store visits two weeks or more in advance
• Effectively execute assigned activities inside each location during all visits
• Effectively demonstrate an ability to establish and influence business relationships through merchant awareness, POP placement and consistent productivity
• Record and maintain appropriate documentation for each visit

Qualifications

• High school diploma or equivalent
• Six (6) months prior sales, promotion, retail, or marketing experience
• Demonstrated knowledge of products and services
• Excellent communications, presentation, interpersonal and problem‑solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to lift and carry up to 15 lbs. at a time
• Ability to multi‑task in a fast‑paced, team environment
• Ability to maintain customer confidentiality
• Reliable transportation within assigned territory

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best‑in‑class experience for our employees. Whether that’s paid holidays, long‑term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. Whether that’s paid holidays, long‑term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side‑by‑side with brands to guarantee success. Each year we deliver over 25 million in‑person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry‑leading speed to market, and benchmark‑breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best‑in‑class experience for our employees. Whether that’s paid holidays, long‑term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.