Retail Engagement Coordinator

The TJX Companies, Inc.; Strongsville (OH); On-site; USD 17,908 - 18,597; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid parental leave

Job summary

A retail company in Strongsville is seeking a Retail Engagement Coordinator. The role involves promoting customer satisfaction, training associates, managing cash operations, and ensuring compliance with company policies. Ideal candidates will have exceptional customer service skills and the ability to work flexibly, including weekends. Benefits include discounts, health insurance, and a 401(k) plan. Starting pay is between $13.00 and $13.50 per hour, commensurate with experience.

Qualifications

• Ability to work flexible schedules including evenings and weekends.
• Must maintain confidentiality in handling information.
• Experience in retail or supervisory roles preferred.

Responsibilities

• Promote a highly satisfied customer experience.
• Train Associates on policies and procedures.
• Monitor cash controls and handle customer concerns promptly.
• Promote a safe working environment.

Skills

Interpersonal skills

Customer service skills

Team collaboration

Ability to handle heavy merchandise

Education

High School graduate or equivalent degree

Job description

Retail Engagement Coordinator – The TJX Companies, Inc.

Job Description

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging if applicable, and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Who We’re Looking For

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with or without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Benefits

Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

Location

18220 Royalton Rd, Strongsville, OH

Pay

Starting pay range: $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

Applicants are protected from discrimination under the Office of Equal Employment Opportunity and Title VII of the Civil Rights Act of 1964. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.