Retail Department Coordinator

The TJX Companies, Inc.; Warrensville Heights (OH); On-site; USD 17,908 - 18,597; Part time

Benefits offered by this job

401(k) Associate contributions

Associate discount

Child care discounts

Job summary

A leading retail company in Warrensville Heights is seeking a Retail Department Coordinator. In this role, you will lead frontline teams to enhance customer experience and loyalty. Responsibilities include mentoring staff, handling transactions, and ensuring operational excellence. The ideal candidate has strong customer service skills and the ability to work flexible hours, offering a starting pay of $13.00 to $13.50 per hour.

Qualifications

• Available to work flexible schedule including evenings and weekends.
• Able to train and provide direction to others.
• Must be able to handle confidential information with discretion.

Responsibilities

• Promotes a highly satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Trains and mentors all Associates on Policies and Procedures.

Skills

Excellent interpersonal skills

Exceptional customer service skills

Teamwork

Ability to lift heavy merchandise

Education

High School graduate or equivalent degree preferred

Job description

Join to apply for the Retail Department Coordinator role at The TJX Companies, Inc.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development.

Job Description

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged.

Responsibilities include:

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store

Who We’re Looking For: You.

Requirements include:

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law.

This position has a starting pay range of $13.00 to $13.50 per hour.