Retail District Operations Manager, Full Time

HomeTown Pharmacy; Reed City (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A prominent retail pharmacy chain is seeking an experienced Retail District Operations Manager to oversee operations across multiple locations. The ideal candidate is a hands-on leader who excels in a fast-paced environment, responsible for sales, operations, and maintaining high standards of customer service. This role entails working closely with pharmacy and store managers to achieve excellence in service and operations, while fostering a strong team culture. If you are passionate about leading teams and driving results, we want to hear from you.

Qualifications

• Valid driver's license is required.
• Strong communication and computer skills.
• Ability to travel as needed.

Responsibilities

• Lead store operations across a multi-location district.
• Oversee daily and monthly paperwork and reports.
• Manage front-end operations and pharmacy department.
• Foster high-quality customer service.
• Motivate and develop employees.

Skills

Strong communication skills

Computer skills

Problem-solving abilities

Leadership

Customer service focus

Job description

HomeTown Pharmacy is seeking a driven and people ‑ focused Retail District Operations Manager to lead store operations across a multi ‑ location district. This role is ideal for a hands ‑ on leader who thrives in a fast ‑ paced retail environment, builds strong teams, and consistently delivers exceptional customer service. The District Operations Manager partners closely with the District Pharmacy Manager, Store Operations Managers, Pharmacists, and Associates to drive sales, maintain operational excellence, and uphold the HomeTown Pharmacy culture. This leader sets the tone for professionalism, ethical decision ‑ making, and a customer ‑ first mindset.

What You’ll Do

Pharmacy (Rx) Department

• Provide general support and oversight in partnership with the Pharmacy Manager
• Serve as direct oversight when no Pharmacy Manager is present
• Inventory management
• Data entry and prescription claim billing

Front‑End Operations

• Support or directly oversee the Front‑End Supervisor
• Lead front‑end operations when no supervisor is present
• Ensure proper product facing, ordering, and merchandising

Accounting & Reporting

• Oversee daily, weekly, monthly, and annual paperwork
• Complete reports accurately and on schedule
• Use reporting insights to drive sales and operational decisions
• Demonstrate professional presence and strong interpersonal skills
• Lead hiring and termination decisions
• Provide coaching, feedback, and performance evaluations
• Motivate and develop employees through training and mentorship
• Set clear objectives and ensure accountability
• Foster a culture of high‑quality customer service

General Operations

• Maintain profitability through research, trend analysis, and problem‑solving
• Delegate tasks effectively and follow up to ensure completion
• Resolve customer concerns with professionalism
• Collaborate with store teams and corporate partners to anticipate needs and plan ahead
• Ensure housekeeping standards are met daily, weekly, and monthly

What You Bring

• Valid driver’s license
• Strong communication and computer skills
• Ability and willingness to travel

What We’re Looking For

A successful District Operations Manager brings motivation, passion, persistence, and a strong sense of ownership to everything they do. This person is committed to learning, growing, and consistently exceeding expectations. They lead by example and help nurture the HomeTown Pharmacy culture across every store in their district.