Retail Design & Merchandising Manager, Travel Retail Americas

Shiseido; Miami (FL); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Life and Disability Insurance

Paid Time Off

Paid Volunteer Days

Paid Company Holidays

Paid Parental Leave

401K with Company Match

Talent Development & Learning Programs

Internal & International Mobility

Product Discounts & Annual Gratis

Employee Led Affinity Groups

Job summary

Shiseido is seeking a Retail Design & Merchandising Manager to drive strong retail execution for Travel Retail Americas. You will lead store design projects from concept through installation, manage visual merchandising and POSM activities, and ensure disciplined CAPEX and OPEX follow-up across markets and brands.

You will collaborate with Marketing, Commercial and distributor teams to translate brand guidelines into premium retail environments, maintain counters, and negotiate budgets and

Qualifications

• Bachelor’s degree in design, retail, marketing or related field.
• 5+ years in retail design and visual merchandising.
• Fluent in English; Spanish required; French a plus.

Responsibilities

• Lead full store design process from concept to installation and post-launch follow-up.
• Translate brand guidelines into high-quality retail environments and ensure consistent execution.
• Coordinate with distributors and vendors to optimize quality, cost and delivery.
• Manage budgets, CAPEX and OPEX, and provide clear status updates to stakeholders.
• Oversee NARS POSM management, merchandising strategies, and launches across Travel Retail Americas.

Skills

Retail design

Project management

Budget management

Communication

Education

Bachelor’s degree

Tools

SketchUp

Adobe Creative Suite

Excel

PowerPoint

Job description

Your Dreams, Our Future. Join the dynamic and diverse team at Shiseido. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

Job Summary

The Retail Design & Merchandising Manager delivers strong, consistent and commercially effective retail execution across Travel Retail Americas. The role leads store design projects from concept to installation, manages visual merchandising and NARS POSM activities, and ensures disciplined CAPEX and OPEX follow-up across markets and brands.

What You Will Do

Retail Architecture & Project Management

• Lead the full store design process, from concept development and vendor tendering through project management, installation and post-launch follow-up.
• Partner with Marketing and Commercial teams to translate brand guidelines into high-quality retail environments and ensure consistent execution by retailers and distributors. Ensure ongoing maintenance, counter updates and corrective actions
• Coordinate with distributor teams and local vendors to optimize quality, cost and delivery; manage outsourced design renders when required.
• Maintain an accurate database of counters and retail projects, and recommend upgrades based on brand priorities, regional needs and available budget.
• Lead vendor bidding processes (RFPs/RFQs), evaluate proposals, and negotiate pricing, scope and timelines for store design, merchandising and maintenance projects.
• Oversee maintenance, repair and refurbishment programs for retail fixtures, counters and merchandising elements across Travel Retail Americas.

NARS POSM Management

• Own NARS POSM topics in close partnership with the Marketing team based in Miami & Paris.
• Forecast requirements and monitor OSS/template deliveries in line with the NARS marketing plan across Travel Retail Americas markets.
• Partner with the NARS and Marketing teams to execute visual merchandising strategies, product launches and promotional activations across the region.
• Coordinate the adaptation, production and implementation of merchandising materials while ensuring compliance with global brand guidelines.

Budget Management & Vendor Negotiation

• Prepare, monitor and report CAPEX and OPEX budgets for store design and merchandising activities within Shiseido Group scope, including visibility on distributor-funded elements.
• Negotiate merchandising agreements with Sales Managers, distributors and the Head of VM & Retail Design, TRW
• Negotiate store design costs, including renders, materials, alternatives, production and installation, while protecting execution quality.
• Provide clear project status, budget visibility, risks and recommended decisions to relevant stakeholders.
• Ensure timely information sharing across Marketing, Sales, Finance, Operations, distributors and external partners.
• Manage purchase order creation, tracking and reconciliation for design, merchandising, maintenance and capital projects.
• Partner with Finance on budget control, invoice processing, reporting, accruals and financial compliance to support accurate project management.

Who You Are

• Bachelor’s degree with a minimum of 5 years’ relevant experience in retail design and visual merchandising.
• Experience in cosmetics, beauty or luxury retail is preferred, with the ability to manage multiple brands, markets, projects and budgets simultaneously.
• Professional fluency in English and Spanish is required; French is a plus.
• Strong retail design sensibility, attention to detail, and commercial and marketing awareness.
• Structured, proactive and independent working style, with strong project management, prioritization and follow-through.
• Clear written and verbal communication, with the ability to build effective relationships in a multicultural environment.
• Strong design sensibility, commercial awareness and proficiency in SketchUp, Adobe Creative Suite, Excel and PowerPoint.

What We Can Offer You

Benefits

At Shiseido, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

• Medical, Dental, & Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Paid Volunteer Days
• Paid Company Holidays
• Paid Parental Leave
• 401K with Company Match
• Talent Development & Learning Programs
• Internal & International Mobility
• Product Discounts & Annual Gratis
• Employee Led Affinity Groups

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law