Retail Department Manager /Customer Experience

Michaels Stores; South Burlington (VT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking a dedicated individual to manage front-end operations, ensuring compliance with company standards while delivering exceptional customer service. The role involves training team members, managing events, and leading omnichannel processes. Applicants should have retail management experience and be prepared for a dynamic work environment.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred retail management experience.

Responsibilities

• Assist Store Manager in managing store operations and compliance.
• Train and coach customer experience team to achieve results.
• Lead execution of class and in-store events.

Skills

Retail management experience

Job description

Store - BURLINGTON, VT

Job Overview

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Key Responsibilities

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model
12. Acknowledge customers, help locate products, and provide solutions
13. Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager

Additional Duties

Other duties as assigned.

Preferred Knowledge, Skills, and Abilities

Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Work hours include nights, weekends, and early mornings
• Work in a climate-controlled environment, with some outdoor work and handling of glass in the Frame shop

If accommodations are needed to perform essential functions, contact your supervisor for assistance.

Legal and Company Information

Applicants must satisfy legal requirements. Michaels operates over 1,300 stores across North America, offering a wide range of creative products and services. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.