Retail Department Lead Full-Time

E&H Ace Hardware; Middleton Township (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holiday pay

Employee Assistance Program

Career growth opportunities

Job summary

E&H Ace Hardware is seeking a customer-focused Department Lead to drive sales, keep the department organized, and support daily store operations on the sales floor.

In this role you’ll own performance, presentation, and inventory for your department, lead by example, and ensure customers receive outstanding service while contributing to seasonal resets and store standards.

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience preferred.
• Strong product knowledge and willingness to learn.

Responsibilities

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture.
• Answer questions, locate merchandise, and assist with in-store and online orders.
• Promote the Ace Rewards program and help customers sign up.
• Maintain product knowledge and awareness of current promotions.
• Conduct cycle counts and maintain accurate inventory levels.
• Receive, stock, and merchandise products in your department(s).
• Ensure department signage is accurate and up to date.
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas.
• Participate in seasonal resets and overall store visual standards.
• Open and/or close the store as needed and serve as a trusted keyholder.
• Monitor safety concerns and theft prevention measures.
• Collaborate with team members and communicate with store leadership.
• Flex your schedule to include evenings, weekends, and holidays as needed.

Skills

Customer service

Leadership

Teamwork

Inventory management

Product knowledge

Sales orientation

Tools

Retail computer systems

Microsoft Office / Teams

Job description

Location: Middleton, OH

Job Id:2201

# of Openings:2

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

Deliver excellent service to every customer using E&H’s Customer First Sales Culture

Answer questions, locate merchandise, and assist with in-store and online special orders

Promote the Ace Rewards program and help customers sign up

Maintain product knowledge and awareness of current promotions

Conduct cycle counts and maintain accurate inventory levels

Receive, stock, and merchandise products in your assigned department(s)

Ensure department signage is accurate and up to date

Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas

Participate in seasonal resets and overall store visual standards

Open and/or close the store as needed and serve as a trusted keyholder

Monitor safety concerns and theft prevention measures

Collaborate with team members and communicate effectively with store leadership

Flex your schedule to include evenings, weekends, and holidays as needed

High school diploma or equivalent

Retail or customer service experience preferred

Strong product knowledge and a willingness to learn

Ability to lead by example and work well within a team

Familiarity with retail computer systems, Microsoft Office, or Teams is a plus

Strong attention to detail and ability to multitask

Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

Family-owned, community-focused company with more than 90 years of local service

Supportive and hands-on leadership team

Health, dental, and vision insurance (Full-Time)

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.