Retail Department Lead Full-Time

E&H Hardware Group; Middlefield Township (OH); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holiday pay

Employee Assistance Program

Career growth

Zusammenfassung

E&H Ace Hardware Group is seeking a Department Lead to drive sales and maintain department organization. You will own performance, presentation, and inventory while supporting store leadership and delivering a best-in-class customer experience.

Ideal candidates have retail or customer service experience, strong product knowledge, and the ability to lead by example within a team. Role requires flexibility for evenings, weekends, and holidays.

Qualifikationen

• High school diploma or equivalent required or preferred.
• Retail or customer service experience is a plus.
• Strong product knowledge and willingness to learn.

Aufgaben

• Deliver excellent service to every customer.
• Answer questions and assist with in-store and online orders.
• Promote Ace Rewards and help customers sign up.

Kenntnisse

Customer service

Team leadership

Sales

Product knowledge

Inventory management

Multitasking

Ausbildung

High school diploma or equivalent

Tools

Retail computer systems

Microsoft Office

Microsoft Teams

Jobbeschreibung

Retail Department Lead Full-Time

E&H Ace Hardware Group Middlefield, Ohio, United States

About this position

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed
• High school diploma or equivalent
• Retail or customer service experience preferred
• Strong product knowledge and a willingness to learn
• Ability to lead by example and work well within a team
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
• Strong attention to detail and ability to multitask
• Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

• Family-owned, community-focused company with more than 90 years of local service
• Supportive and hands-on leadership team
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.