Retail Customer Service Team Member -Micheals Riverhead

Michaels Stores; Riverhead (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Retail Customer Service Team Member to enhance the shopping experience. This role involves delivering exceptional customer service, assisting with product location, and ensuring a smooth checkout process. The ideal candidate will engage customers with loyalty programs and assist with various store operations. Join a dynamic team where your contributions will help create a welcoming environment for all shoppers. If you thrive in a fast-paced retail setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand long periods and perform physical tasks.

Responsibilities

• Deliver friendly customer service and assist customers in-store.
• Ensure fast and friendly checkout experiences.
• Participate in truck unload and maintain store recovery standards.

Skills

Customer Service

Cash Handling

Retail Experience

Education

High School Diploma or equivalent

Job description

Join to apply for the Retail Customer Service Team Member - Michaels Riverhead role at Michaels Stores

Store - LI-RIVERHEAD, NY

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and maintenance, including return/go back process and store recovery to ensure a well-merchandised, in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure legal compliance
11. Interact respectfully with others, promote a positive image, and serve as a role model for team members
12. Cross-train in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities

• Retail and/or customer service experience preferred

Physical Requirements & Work Environment

• Ability to stand long periods, move throughout the store, and perform physical tasks such as lifting and reaching
• Work may include nights, weekends, early mornings, and outdoor activities
• Contact supervisor for accommodations if needed

Applicants must meet legal requirements, be at least 16 years old, and be able to perform essential job functions.