Retail Customer Service Supervisor- Now Hiring Part-Time

The TJX Companies; Kentwood (MI); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Retail Customer Service Supervisor to lead a dynamic team in delivering exceptional customer experiences. In this part-time role, you will oversee store operations, ensuring a clean and organized environment while promoting loyalty programs. You will have the opportunity to train and mentor Associates, fostering a culture of teamwork and integrity. Join a vibrant team that values diversity and encourages personal growth, making every day an exciting opportunity to discover something new. If you're passionate about retail and customer service, this role is perfect for you!

Benefits

Competitive Compensation

Weekly Paychecks

Associate Discount

TJX Associate Assistance Programs

Inclusive Team Environment

Qualifications

• Strong understanding of merchandising techniques and customer service.
• Ability to train others and prioritize multiple tasks effectively.

Responsibilities

• Oversee a team ensuring excellent customer service and loyalty program promotion.
• Train and mentor Associates on front end principles and customer experience.

Skills

Customer Service

Leadership

Organizational Skills

Merchandising Techniques

Teamwork

Training Others

Education

1 year retail experience

6 months leadership experience

Job description

Retail Customer Service Supervisor- Now Hiring Part-Time

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 1441 || 3778 28th Street S.E. || Kentwood || MI || 49546

Opportunity: Contribute To The Growth Of Your Career.

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles using appropriate company resources and tools
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned

Who We Are Looking For: You!

• Available to work flexible schedule to support business needs, including nights and weekends.
• Strong understanding of merchandising techniques
• Capable of prioritizing multiple tasks at one time
• Strong organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors to accomplish tasks
• Ability to train others
• One year retail and 6 months of leadership experience.

A Few More Reasons to Love TJX.

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• TAAP – TJX Associate Assistance Programs
• Be a part of an inclusive team

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marshalls Store 1441 || 3778 28th Street S.E. || Kentwood || MI || 49546

About the company

The TJX Companies, Inc. is an American multinational off-price department store corporation, headquartered in Framingham, Massachusetts.