Retail Customer Service Supervisor

The TJX Companies; Dedham (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a customer-focused leader to join their dynamic team. This role involves promoting an excellent customer experience while overseeing a team of Associates. You'll engage with customers, train team members, and ensure the store operates smoothly. With a commitment to inclusivity and diversity, this company values your unique perspective and offers competitive compensation along with a range of benefits. If you're passionate about retail and enjoy working in a fast-paced environment, this opportunity is perfect for you!

Benefits

Competitive Compensation

Weekly Paychecks

Associate Discount

TAAP – TJX Associate Assistance Programs

Inclusive Team Environment

Qualifications

• Strong understanding of customer service and merchandising techniques.
• Ability to train and mentor team members effectively.

Responsibilities

• Promote excellent customer experience and oversee front store Associates.
• Train and mentor Associates while maintaining a clean and organized store.

Skills

Customer Service

Leadership

Organizational Skills

Merchandising Techniques

Training and Mentoring

Education

One year retail experience

6 months leadership experience

Job description

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Posting Notes: TJ Maxx Store 0325 || 300 Providence Highway || Dedham || MA || 02026

Opportunity:

Contribute To The Growth Of Your Career.

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned

Who We Are Looking For:

You!

• Available to work flexible schedule to support business needs, including nights and weekends.
• Strong understanding of merchandising techniques
• Capable of prioritizing multiple tasks at one time
• Strong organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors to accomplish tasks
• Ability to train others
• One year retail and 6 months of leadership experience.

A Few More Reasons to Love TJX:

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• TAAP – TJX Associate Assistance Programs
• Be a part of an inclusive team

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.