Retail Customer Service Specialist: Pawnbroker Career Path

Ezcorp Inc; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly Uncapped Bonus Potential

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP is hiring Retail Customer Service Representatives in Chicago, IL. This role involves engaging customers, processing sales and pawn loans, and maintaining a welcoming in-store environment.

Training leads to growth into Pawnbroker roles with paid programs and certification options. Starting pay ranges from $16.60 to $18.00 per hour, with a structured career path, bonuses based on performance, and benefits including health coverage and a 401(k) match.

Qualifications

• High school diploma or GED required.
• Customer service, cashier, or retail experience preferred.
• Excellent communication and interpersonal skills.
• Team player who can work independently.
• Ability to multitask in a fast-paced environment.
• Criminal background check and drug test required.
• Knowledge of pawned items a plus.
• Sales background a plus.
• Bilingual skills are a plus.

Responsibilities

• Provide excellent customer service by greeting customers in person and over the phone.
• Process sales, loans, and extensions.
• Perform opening and closing store duties.

Skills

Customer service

Sales

Cash handling

Multitask

Bilingual (plus)

Education

High School Diploma or GED

Job description

EZCORP is hiring Retail Customer Service Representatives in Chicago, IL. This role involves engaging customers, processing sales and pawn loans, and maintaining a welcoming in-store environment.

Training leads to growth into Pawnbroker roles with paid programs and certification options. Starting pay ranges from $16.60 to $18.00 per hour, with a structured career path, bonuses based on performance, and benefits including health coverage and a 401(k) match.