Retail Customer Service Specialist (full-time)

Living Spaces Furniture; Humble (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Specialist to enhance guest interactions with a Guest First mentality. This full-time role involves engaging customers on the sales floor, executing cash office procedures, and ensuring team compliance with training standards. Ideal candidates will have retail experience and a knack for effective communication. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success. Enjoy a collaborative environment that values ongoing learning and professional growth, along with competitive benefits and compensation.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Vacation

Sick Leave

FSA

Employee Assistance Program

Qualifications

• 1 year of retail experience in a customer-interactive environment required.
• Proficient in Microsoft Office programs.

Responsibilities

• Greet and engage guests on the sales floor.
• Assist Store Manager in resolving guest escalations and returns.
• Execute cash office procedures to exacting standards.

Skills

Customer Service

Retail Experience

Communication Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Retail Customer Service Specialist (full-time)

Join to apply for the Retail Customer Service Specialist (full-time) role at Living Spaces Furniture.

Position Summary

The primary role of the Operations Specialist - Retail is to partner with the Operations Supervisor to ensure success in all guest interactions and transactions with a Guest First mentality. Will maintain the cash office and Operations counter with precise execution of Standard Work.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Complete and demonstrate the ability to effectively execute all company training modules.
• Greet and engage guests on sales floor.
• Help in Kids Spaces as needed.
• Ensure team completes and demonstrates the ability to effectively execute company expectations and training modules.
• Complete required training in the expected timeframe and participate in ongoing learning opportunities.
• Execute standard work expectations in the front end, fun room, prep kitchen, and beverage bar.
• Assist Store Manager in resolving guest escalations, returns, discounts.
• Ensure check-out/in processes are executed properly.
• Execute cash office procedures to exacting standards in Standard Work about 40% of the day.
• Establish a self-audit routine in compliance with Asset Protection Audit.
• Ability to work weekends and most holidays.
• Able to work in a fast-paced environment.
• Perform all guest email follow-up.
• Communicate effectively with all levels of leadership.

Qualifications

Education/Experience: High School Diploma or GED equivalent. 1 year of retail experience in a customer-interactive environment required. 1-2 years of customer service experience preferred. High volume experience is a plus. An equivalent combination of education and experience will be considered.

Computer Skills: Proficient experience in Microsoft Office programs.

Position Details

Hiring Range: $15.00 - $19.50. Compensation depends on education, experience, skills, and other factors. Benefits include medical, dental, vision, 401(k), vacation, sick leave, FSA, and Employee Assistance Program.

Retail, Guest Services, and Distribution Center team members are eligible for team bonuses based on KPIs.

Additional Information

Living Spaces is an equal opportunity employer and participates in E-Verify. For more details, visit our website at: Careers (livingspaces.com).