Retail Customer Service Specialist

DICK'S Sporting Goods; Whitehall (Lehigh County); On-site; USD 24,000 - 32,000; Part time

Job summary

A leading sporting goods retailer seeks a Retail Customer Service Specialist to enhance the shopping experience through excellent customer service and product knowledge. The role involves engaging with customers, supporting front-end operations, and ensuring a welcoming environment. Ideal candidates will have prior retail experience and a keen sense of accountability, making a significant impact on customer satisfaction.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to lift 15 to 35 lbs.
• Can work for up to 4 hours standing or walking.

Responsibilities

• Greet and support customers to enhance their shopping experience.
• Provide register coverage and assist cashiers with complex transactions.
• Train new teammates on company programs and maintain safety standards.

Skills

Customer-Focus

Collaboration

Accountability

Trust

Action-Oriented

Job description

Join to apply for the Retail Customer Service Specialist role at DICK'S Sporting Goods

4 days ago Be among the first 25 applicants

Join to apply for the Retail Customer Service Specialist role at DICK'S Sporting Goods

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Overview

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.
  
  

Teammate Traits

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
  
  

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Manufacturing, Retail, and Sporting Goods Manufacturing

Referrals increase your chances of interviewing at DICK'S Sporting Goods by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Hiring Now - Work from Home - No Experience

Customer Service Center Representative (Call Center)

Customer Service Representative- Airport Road

Remote Product Tester – $45/hr + Free Products – Start Now!

Allentown, PA $24,752.00-$31,824.00 3 weeks ago

Center Valley, PA $92,000.00-$140,000.00 3 days ago

Customer Service Representative - Quakertown

Customer Relations Representative - State Farm Agent Team Member

Boyertown, PA $50,000.00-$55,000.00 1 year ago

Allentown, PA $52,500.00-$71,250.00 3 weeks ago

Allentown, PA $52,500.00-$71,250.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.