Retail Customer Service & Sales Support Specialist

Best Buy; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Best Buy is seeking a Pacific Sales Customer Service Specialist to ensure fast, friendly, and accurate processing of customer transactions including new orders, returns, and exchanges. You will support sales floor activities, schedule deliveries, and assist with inventory and will calls, while promoting accessories and service contracts.

The role involves handling calls, preparing invoices, reconciling reports, and maintaining an organized customer service workspace.

Qualifications

• High School Diploma or equivalent.
• 1 year customer service or other retail sales experience.
• Associate degree or above in Business Management or related field.

Responsibilities

• Process transactions such as new orders, returns and exchanges, releases in a timely and efficient manner.
• Offer complete solution with Accessories and General Service Contracts.
• Support Sales Specialists with customer follow up, deliveries, PO reconciliation and stock checks.
• Answer incoming calls and prepare shipping invoices.
• Complete Report reconciliation and daily deposit entry.
• Maintain organization of the Customer Service work center.
• Assist Inventory processes including reports, receiving, shipping and will calls.

Skills

Customer service

Retail sales

Order processing

Delivery scheduling

Inventory coordination

Phone support

Report reconciliation

Education

High School Diploma or equivalent

Associate degree or above in Business Management

Job description

Best Buy is seeking a Pacific Sales Customer Service Specialist to ensure fast, friendly, and accurate processing of customer transactions including new orders, returns, and exchanges. You will support sales floor activities, schedule deliveries, and assist with inventory and will calls, while promoting accessories and service contracts.

The role involves handling calls, preparing invoices, reconciling reports, and maintaining an organized customer service workspace.